I have a maschine+ that was previously registered to another person

sash23332

I didnt recieve a transfer ID and when i try to register the device is tells me it is already registered to another user. How can I fully reset this??

mykejb

If you can't get a transfer ID from the seller you'll need to contact support. Check the paragraph related to second hand purchases on this page for more details - https://support.native-instruments.com/hc/en-us/articles/210288845-Buying-or-Selling-a-Native-Instruments-Product-Second-Hand

PoorFellow

https://community.native-instruments.com/discussion/31073/i-have-a-maschine-that-was-previously-registered-to-another-person

You have to contact N.I. Account Support with a picture of both the serial at bottom of device and of the receipt/proof of purchase.

Click through and make the right choices to open a ticket

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Privately

7 Please ask the seller to request a License Transfer Token as explained in this article.

I Can't contact the seller

8 Please upload a photo of the invoice or receipt from the seller.

You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.