Why do i get all the products as demo when i paid for them?

Clavel

Q: Translation inserted by Moderator (translation by DeepL)

I don't understand anything, I have a problem with komplete ultimate 12. Suddenly many
libraries went into demo mode. I've had it for years and it didn't give me any problems. BUT SUDDENLY I'M GETTING A DEMO. Someone knows how to fix it? it's urgent, I have work to do. I tried several things that make recommended here but nothing. Does anyone know what this is due to?

Thank you very much.

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PoorFellow

https://community.native-instruments.com/discussion/comment/154733#Comment_154733

f none of it helps then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't
, that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

PoorFellow

https://community.native-instruments.com/discussion/31008/why-do-i-get-all-the-products-as-demo-when-i-paid-for-them

Try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML) then restart computer and log in again to see if that helps

If that doesn't help then try replacing the Native Access XML with this NativeAccess.xml.zip

Else you can try the NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google) (if it helps then do not let it update for a while)

Otherwise if none of it helps then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

Clavel

Hola gracias, pero nada me funcionó. Esto es una desesperación.

Clavel

Hello, thanks, but nothing worked for me. This is desperation.

PoorFellow

https://community.native-instruments.com/discussion/comment/154733#Comment_154733

f none of it helps then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't
, that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care

Clavel

Thank you very much.