PC crash & N.A. reinstall, products don't show in N.A.

elishasrequest

I re installed all my products and had an additional computer crash. I had to have the C Drive rebuilt. I had moved all the NI products to a different folder first. Now I downloaded NA but am completely lost as to how to get it to recognize everything. 70 years old and hopelessly lost! any help welcomed!

Jeremy_NI

@elishasrequest You can reach out to our support here: https://bit.ly/NI_support_NA

PoorFellow

https://community.native-instruments.com/discussion/30727/installed-products-dont-show-in-native-access

Try checking if these knowledge base articles is of help :

Reinstalling a Komplete Bundle Without Re-Downloading Kontakt Libraries

Using the Repair / Relocate All Function in Native Access

Moving a Native Instruments Product to Another Location on Your Computer

elishasrequest

Thank you for the response. I followed the articles but didn't find that NA looked or behaved the same as what is described. The crash has rendered my studio inoperable. Are there NI tech support people with whom I can chat and get help?

elishasrequest

Also, trying to figure out if I have NA or NA2… can't seem to find the info, or if I should install NA2? It says in "about Native Access" that I have 3.10.3

Jeremy_NI

@elishasrequest You can reach out to our support here: https://bit.ly/NI_support_NA