Second hand purchase

cam_kole

I just bought a used Komplete Kontrol S49 MKII from Sam Ash and didn't recieve a license transfer and the serial # is already registered. I'm trying to use it with Logic Pro and it won't work. Am I screwed? What can I do?

PoorFellow

https://community.native-instruments.com/discussion/30090/second-hand-purchase

Please contact : N.I. Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

SHOP

7 Please upload a photo of the invoice or receipt from the shop.

cam_kole

Also, how do you even contact the support team I keep getting directed to? Seems to not even exist.

Simchris

this might or might not help — also what did Sam Ash say?

https://community.native-instruments.com/discussion/26/how-to-get-in-touch-with-our-customer-care

PoorFellow

https://community.native-instruments.com/discussion/30090/second-hand-purchase

Please contact : N.I. Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

SHOP

7 Please upload a photo of the invoice or receipt from the shop.

Mark Oxley

Sam Ash should be in possession of the transfer code to register the keyboard to the new owner obtained from the person they purchased it from. It's their responsibility to have done this. I would contact them first and see what they have to say. If for some reason they don't have the transfer code I believe NI should be able to help via a support ticket using the above method given by PoorFellow.