on MacOS Sonoma
when the password dialogue comes up and i fill it in and submit, it just does nothing. after two attempts i get the message "unable to log in. please see our knowledge based for more information" which just says to restart, to download the current version (already done twice), and disable a VPN (never had one) and failing that contact customer service. have tried that all multiple times. customer service takes days to respond, it took them 5 days to respond to my first message
what do i do? internet doesn't seem to have any answers. this is insanely frustrating as i just spent hundreds of dollars on a pack i can't access without updating Kontakt using native access apparently