NA doesn’t load mynprofucts

Andrew Lilley

bought Native instruments and loaded kontakt player in Logic and it worked ok for a few days and then suddenly says there are no instruments and kontakt player is not operating, I have to force quit. When I went to the native app it just gets stuck on loading products wheel of death?

I tried the whole privacy access drive thing but no success. Using Ventura and Logic Pro.??

PoorFellow

https://community.native-instruments.com/discussion/29790/na-doesn-t-load-mynprofucts

Quote : Jeremy_NI :

For Mac:

First please clear the Native Access cache by deleting the following folders:

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
2. Delete the "Native Access" and the "NTK" folders

Next please delete the UserUser plist of Native Access and the NTKDaemon:

1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
3. restart your computer

If the above doesn't help then please contact : N.I. Native Access and Installation Support

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here

After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response. Also N.I. support do not work in the weekend.