return my keyboard

Alpepper1

Hi I'm trying to return my Mk3 s88 but there is noone from the chat service to reply and It takes days… I don't want to lose my days because of it, any help?

PoorFellow

https://community.native-instruments.com/discussion/29785/return-my-keyboard

Returns are handled exclusively by support. If there are nobody in chat then either try normal work hours day time or make a ticket. N.I. Purchase Support

At the page N.I. Purchase Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response. Also N.I. support do not work in the weekend.