How to get Kontakt 7 to function properly again?

I'm at a loss. I purchased Komplete 14 in June of 2023 and had installed it, and had been using it with relatively little to no problems. Now several of the tracks where I've used Kontakt 7 are no longer playing the sounds I recorded using the various plugins. To add, some of the instruments are either in "Demo" mode, or are showing as "NOT ACTIVATED." When I "activate Library" inside Kontakt, it does not activate. When I go into Native Access to try to install from there, it indicates that all the items are already installed. I tried to uninstall then reinstall one item, but it didn't work. I get an error that says "Installation failed: Invalid location. I have all my libraries saved on an external hard drive.

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PoorFellow

https://community.native-instruments.com/discussion/29617/how-to-get-kontakt-7-to-function-properly-again

First try the trouble-shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML)

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

Since you are on Mac then you can also try downgrading to NATIVE ACCESS 3.8.0 to see if that helps.

And you also have to remember to always double check the full disk access to ALL NI apps including NTKDaemon How to Enable Full Disk Access on macOS

If none of the above does not help then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

eyewitness24

Ok, thanks a bunch! The steps you gave seems to have resolved the problem thus far! Much appreciated!

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David28

Hello amigo What you should do is search for the location of your devices.

For example, they are installed on this path E:\Native instruments2

Then you have to select all the libraries that are visible.

I hope you can solve your problem.😀

eyewitness24

Thanks for the response! I've identified where the library is and all of the instruments are selected. However, Kontakt 7 is still not functioning. I'm also getting a message that Kontakt requires at least version 5.0.0 to run the one instrument I had deleted. I have Kontakt 7, so I'm not sure why I'd be getting that message in the first place. See below. Thanks for any assistance.

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PoorFellow

https://community.native-instruments.com/discussion/29617/how-to-get-kontakt-7-to-function-properly-again

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

Since you are on Mac then you can also try downgrading to NATIVE ACCESS 3.8.0 to see if that helps.

And you also have to remember to always double check the full disk access to ALL NI apps including NTKDaemon How to Enable Full Disk Access on macOS

If none of the above does not help then please contact N.I. Native Access and Installation Support

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

eyewitness24

Ok, thanks a bunch! The steps you gave seems to have resolved the problem thus far! Much appreciated!

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