Download failed

Multiphocal

Hello,
Unfortunately, in Native Access, I can neither download new plugins that I have already purchased plugins nor update the old ones. It keeps giving me an unsuccessful download, and it's really annoying. I have a Mac with the latest M1 processor.

I'm all done; I've given permission to Read/Write in the native folders, and I have full access to the disk in the settings. I don't know what I should do.

Thank you for your help!

Jeremy_NI

Have you checked these articles?

Native Access Error Message: "Download failed" (macOS)

Native Access Error Message: Download Failed: "Unknown error"

If that didn't help, please get in touch with our support here: https://bit.ly/NI_support_NA

Jeremy_NI

Have you checked these articles?

Native Access Error Message: "Download failed" (macOS)

Native Access Error Message: Download Failed: "Unknown error"

If that didn't help, please get in touch with our support here: https://bit.ly/NI_support_NA

Multiphocal

Oh my god Jeremy! That is worked!!!!! Thank you!!!! Wow! Thank you!

PK The DJ

Give us a clue then - what was the problem?

Multiphocal

This was:

1. Close Native Access.
2. Open the macOS System Settings > iCloud > Private Relay.
   (You can also use the System Settings search field to find the Private Relay setting.)
3. Turn off Private Relay.
4. Restart your computer.
5. Start Native Access and install your products.
6. After installation, open the System Settings again and reactivate Private Relay.