Maschine Plus already registered

HULKG4

I bought a Maschine Plus from a new and store store on Ebay the 18th of this month and I received it yesterday and it was sold as new just open box but when i went to register it, it said product already registered to another customer. I contacted the seller and he said honestly he took the guy at his word that it was new not used. Is there any way i can get this license transferred? Also Native Access is not connecting to support.

oops

The page you were looking for doesn't exist

You may have mistyped the address or the page may have moved

This is what i get.

Hopefully you can help have a great day!😎

Take me back to the home page

HULKG4

This is a great community thank you all for your help. Turns out this was user error. I have a VPN and I think it was blocking me. I did turn my VPN off but some how it still detected it. I’m at Volkswagen getting some repairs done and decided to see if the site was fix. It wasn’t the site it was me and my VPN so again thank you all and hopefully I can return the favor.

Have a great day Fam!😎

mykejb

https://support.native-instruments.com/hc/en-us/sections/18115022767005

Try that link, there's a "login to contact support" button at the bottom which takes you to a chatbot page. You'll get connected to a real live human if the chatbot can't help, which in your case it probably can't.

HULKG4

Hey thanks for trying my brother but i get the same response. I think the support server is down.😫

oops

The page you were looking for doesn't exist

You may have mistyped the address or the page may have moved

This is the message i get.

Have a great day!😎

Take me back to the home page

mykejb

That's odd because I can get to support via that link so I'm not sure why you'd have a problem. @Jeremy_NI any ideas?

Jeremy_NI

I've checked in all languages and it's working. With this link: https://support.native-instruments.com/hc/en-us/sections/18115022767005

You should end up in this page:

If you go down there's a Contact Support button:

HULKG4

This is a great community thank you all for your help. Turns out this was user error. I have a VPN and I think it was blocking me. I did turn my VPN off but some how it still detected it. I’m at Volkswagen getting some repairs done and decided to see if the site was fix. It wasn’t the site it was me and my VPN so again thank you all and hopefully I can return the favor.

Have a great day Fam!😎

HULKG4

After further research it was my browser. I was using Firefox Motzilla and Native didn't like that so I tried Google Chrome and BAM! It work.😂

PoorFellow

https://community.native-instruments.com/discussion/comment/149922#Comment_149922

Thank you for returning and reporting what was your issue and fix !