Maschine Plus already registered

HULKG4
HULKG4 Member Posts: 9 Member
edited October 2024 in Maschine

I bought a Maschine Plus from a new and store store on Ebay the 18th of this month and I received it yesterday and it was sold as new just open box but when i went to register it, it said product already registered to another customer. I contacted the seller and he said honestly he took the guy at his word that it was new not used. Is there any way i can get this license transferred? Also Native Access is not connecting to support.

oops







The page you were looking for doesn't exist


You may have mistyped the address or the page may have moved

This is what i get.

Hopefully you can help have a great day!😎













Take me back to the home page

Best Answer

  • HULKG4
    HULKG4 Member Posts: 9 Member
    Answer ✓

    This is a great community thank you all for your help. Turns out this was user error. I have a VPN and I think it was blocking me. I did turn my VPN off but some how it still detected it. I’m at Volkswagen getting some repairs done and decided to see if the site was fix. It wasn’t the site it was me and my VPN so again thank you all and hopefully I can return the favor.

    Have a great day Fam!😎

Answers

  • mykejb
    mykejb Moderator Posts: 2,021 mod

    https://support.native-instruments.com/hc/en-us/sections/18115022767005

    Try that link, there's a "login to contact support" button at the bottom which takes you to a chatbot page. You'll get connected to a real live human if the chatbot can't help, which in your case it probably can't.

  • HULKG4
    HULKG4 Member Posts: 9 Member

    Hey thanks for trying my brother but i get the same response. I think the support server is down.😫

    oops







    The page you were looking for doesn't exist


    You may have mistyped the address or the page may have moved

    This is the message i get.

    Have a great day!😎













    Take me back to the home page

  • mykejb
    mykejb Moderator Posts: 2,021 mod

    That's odd because I can get to support via that link so I'm not sure why you'd have a problem. @Jeremy_NI any ideas?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod

    I've checked in all languages and it's working. With this link: https://support.native-instruments.com/hc/en-us/sections/18115022767005

    You should end up in this page:

    Screenshot 2024-04-26 at 10.51.50.png

    If you go down there's a Contact Support button:

    Screenshot 2024-04-26 at 10.52.00.png

  • HULKG4
    HULKG4 Member Posts: 9 Member
    Answer ✓

    This is a great community thank you all for your help. Turns out this was user error. I have a VPN and I think it was blocking me. I did turn my VPN off but some how it still detected it. I’m at Volkswagen getting some repairs done and decided to see if the site was fix. It wasn’t the site it was me and my VPN so again thank you all and hopefully I can return the favor.

    Have a great day Fam!😎

  • HULKG4
    HULKG4 Member Posts: 9 Member

    After further research it was my browser. I was using Firefox Motzilla and Native didn't like that so I tried Google Chrome and BAM! It work.😂

  • PoorFellow
    PoorFellow Moderator Posts: 5,459 mod
    https://community.native-instruments.com/discussion/comment/149922#Comment_149922

    Thank you for returning and reporting what was your issue and fix !

This discussion has been closed.
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