Komplete Kontrol stuck on "Waiting for product scan..."

Panso · 2024-04-15T06:39:43+00:00

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With my external drive connected, which contains the instrument libraries it gets stuck immediately on the opening screen. Without the drive, it opens up fine. If i connect the drive when its already open and try to rescan, it also gets stuck and doesn't respond.

I tried reinstalling Komplete Kontrol and it happens in standalone, as inside of reaper.

(Reaper just crashes instantly...)

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Panso

I always open it as administrator and I allowed it through the firewall so that wasn't it. BUT: there were updates for some FX plugins (bite, choral, dirt...) available just now. After updating everthing seems to be in order now.

Thanks for your input guys, much appreciated!

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DunedinDragon

That sounds like a drive problem, not a KK problem.

Panso

I'm not sure about that, because Kontakt 7 and all the other applications are working.

PoorFellow

https://community.native-instruments.com/discussion/28838/komplete-kontrol-stuck-on-waiting-for-product-scan

Sounds to me like an 'access' problem , either user access or a security program blocking (e.g. AV) , such 'access' problems can also happen if a path name is too long or contains characters that some program does not like !

Panso

Thanks for your input guys, much appreciated!

PoorFellow

https://community.native-instruments.com/discussion/comment/146941#Comment_146941

Thank you for returning and sharing your problem solution !

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