Hardware support

Lisaluna

I have been trying to contact NI support and keeps taking me in circles!! How can I submit a request?

I have had my z1 controller for a little over a month and it stopped working. The sound comes out completely distorted no matter what speakers or headphones I connect it to.

i urgently need it for my work!

@native-instruments… how do I submit a hardware issue request?

thanks in advance,

lisa

lord-carlos

Here is the Traktor support: https://support.native-instruments.com/hc/en-us/sections/15449821909021

It asked you a few questions and when you say yes to "broken hardware" it gives you a link to contact support by mail.

PK The DJ

The sound comes out completely distorted

Are you sure it's not just the audio buffer size that needs adjusting?

PoorFellow

https://community.native-instruments.com/discussion/28727/hardware-support

Use the N.I. Hardware Support link and then you click forth (and back if necessary using up arrow to the right) until you reach the describe your issue/collect information state where you describe the issue in one go and enter that, which will be the opening of your ticket !

After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response ! Also N.I. support do not work in the weekend !