[Duplicate discussion] Re-registered to me that was registered to the incorrect name

John Anthony

An S8 device I purchased in 2018 was registered to a different e-mail address by the shop assistant who was setting up the device for me. Now I am unable to set up the device on my new laptop as the old one crashed and cannot be accessed

PK The DJ

You've posted about this twice before, been told not to open multiple threads, and been given replies.

PoorFellow

As already having been pointed out by PK The DJ ! :

Please do not open multiple threads on same issue I will close this one , ref. : this other thread ! : https://community.native-instruments.com/discussion/28486/how-do-i-contact-ni-to-request-a-resend-of-a-pro-3-licence-they-sent-so-as-that-i-can-set-up-my-s8

Quote answer from your other discussion :

All license and account issues are handled exclusively by account support ! : N.I. Purchase and Account Support

If you have already registered the serial in Native Access using another account that you have no longer access to then you will have to ask N.I. account support to help you ! Check this article ! "I Have No Access to My User Account"

Also , Please notice ! The forum can not help you with this issue ! As you have been already informed then :

All license and account issues are handled exclusively by account support ! : N.I. Purchase and Account Support