Kontakt 7 doesn't recognise my licence

de1pher
de1pher Member Posts: 3 Member
edited October 22 in Kontakt

I have Komplete 14 Ultimate, but recently I noticed that Kontakt 7 asks me to either buy, activate or continue in demo mode as soon as I open it. When I open it from FL Studio and click "activate", it seems to continue as normal (although it still displays DEMO in red), but if I open it from Native Access and click "active" it simply quits. I also noticed that some of the Kontakt libraries that I have purchased are suddenly not available, I can find them in the player but it asks me to purchase them again. I tried reinstalling Kontakt but it didn't help.

Please help!

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Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Putting the solution provided by support that seemed to fix it:

    Please ensure that the following steps have been taken beforehand:

     

    Next, please delete the User Registry entries of Native Access and the NTKDaemon:

    Windows

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
    3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
    4. HKEY_CURRENT_USER > Software > Native Instruments >
    5. Delete the "Native Access" and the "NTK" entries

    Next please clear the Native Access cache by deleting the following folders:

    1. Click the Windows Start Button on the bottom left of your screen.
    2. Type %localappdata% and press Enter.
    3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
    4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

     

    Mac

    First please clear the Native Access cache by deleting the following folders:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
    2. Delete the "Native Access" and the "NTK" folders

    Next please delete the UserUser plist of Native Access and the NTKDaemon:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
    2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer


Answers

  • PoorFellow
    PoorFellow Moderator Posts: 4,894 mod
    edited April 7
    https://community.native-instruments.com/discussion/28562/kontakt-7-doesnt-recognise-my-licence

    Some users have lately been hit by issues of this kind. Some of the users have had a Komplete Now subscription that they cancelled which in some cases has produced a server side problem which in case will have to be fixed by N.I. support. Others have had other similar issues for other reasons and out of those others then some have been able to fix the problem by doing a XML reset of Native Access XML and others have also had to contact support. For some the problem have been connected with the newest two version of Native Access (V. .3.9.0 & V. 3.9.1)(apparently predominantly for Mac users) but even in those case it's not much help to revert to a previous version of N.A. since the app apparently auto-updates at first opportunity.

    All in all you are better off just contacting N.I. Native Access and Installation Support and have them help fix the mess !

    Alternatively then you can try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML) then restart computer and log in again to see if that helps

    Else if problem persists or if then contact N.I. Native Access and Installation Support and have them help fix the mess !

    After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response ! Also N.I. support do not work in the weekend !

  • de1pher
    de1pher Member Posts: 3 Member

    Thank you for such a quick response! I have already contacted NI Support, let's hope they will be able to help. I will post an update here once I manage to resolve this.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,047 mod
    Answer ✓

    Putting the solution provided by support that seemed to fix it:

    Please ensure that the following steps have been taken beforehand:

     

    Next, please delete the User Registry entries of Native Access and the NTKDaemon:

    Windows

    1. Click the Windows Start button at the bottom left side of your screen.
    2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
    3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
    4. HKEY_CURRENT_USER > Software > Native Instruments >
    5. Delete the "Native Access" and the "NTK" entries

    Next please clear the Native Access cache by deleting the following folders:

    1. Click the Windows Start Button on the bottom left of your screen.
    2. Type %localappdata% and press Enter.
    3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
    4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

     

    Mac

    First please clear the Native Access cache by deleting the following folders:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Application Support > Native Instruments
    2. Delete the "Native Access" and the "NTK" folders

    Next please delete the UserUser plist of Native Access and the NTKDaemon:

    1. Navigate to the following location: Macintosh HD > Users > your username > Library > Preferences >
    2. Delete the com.native-instruments.Native Access.plist and com.native-instruments.NTKDaemon.plist
    3. restart your computer


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