Hi There. I deleted Playbox

Carsten.X
Carsten.X Member Posts: 11 Newcomer
edited October 2024 in Native Access

I deleted Playbox and now looking how to download it again , put in Serial but they ask to Locate folder and select which I dont have..

Do I need to ask for new download link ?

Any suggestions are very appreciated, Thanks..

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  • mykejb
    mykejb Moderator Posts: 1,884 mod

    If you deleted the product folder rather than uninstalled the product that might confuse Native Access. Try uninstalling Playbox from Programs and Features in Control panel, restart your PC then start Native Access. It should allow you to install the product again.

  • Carsten.X
    Carsten.X Member Posts: 11 Newcomer

    Thank You very much taking the time.. i try it out.. makes sense..

  • Carsten.X
    Carsten.X Member Posts: 11 Newcomer
    Screenshot (52).png

    Ok I checked and there are No folders or program to delete. After re-enetring activation Code I get this message find folder library which I dont have..

  • mykejb
    mykejb Moderator Posts: 1,884 mod

    Did it not show in add/remove here ?

    image.png


  • Monochrome
    Monochrome Member Posts: 1,366 Expert
    edited April 2024 Answer ✓

    You do not need to re-enter the serial number.

    Download and use the "NI Uninstall RegTool":

    Afterwards, see if it still says "Locate" next to Playbox's entry in Native Access or "Install". (You might need to click the upper-right Refresh button in Native Access first).

  • PoorFellow
    PoorFellow Moderator Posts: 5,195 mod
    edited April 2024
    https://community.native-instruments.com/discussion/comment/145450#Comment_145450

    It's entirely possible that your only problem is that rather than using locate as you think you need to then you just need to go to tab Available in Native Access and find and install Playbox from there !

  • Carsten.X
    Carsten.X Member Posts: 11 Newcomer

    Thanks again for everyone's help . I did use the Un-Installer tool however there is No playbox in the list, see screenshot. Sorry this being so difficult..

    Screenshot (66).png


  • Carsten.X
    Carsten.X Member Posts: 11 Newcomer

    Didnt show up in program apps either..

    Screenshot (67).png


  • PoorFellow
    PoorFellow Moderator Posts: 5,195 mod
    edited April 2024

    Then you need to contact N.I. Native Access and Installation Support

  • Carsten.X
    Carsten.X Member Posts: 11 Newcomer

    I have just installed native access 3 and Playbox has shown up ready to download and install - problem solved

    Thanks a lot to anyone on here for Your time and help..🙏

    very appreciated !!!!

    Great Community .. 🤩

  • BIF
    BIF Member Posts: 1,033 Guru

    OP, I know you got it fixed, but I'm still curious...what uninstaller did you use?

  • Carsten.X
    Carsten.X Member Posts: 11 Newcomer
    Answer ✓

    I didnt do anything .. Updated Native access and it was there .. ready to install.. Strange but happy..

  • PK The DJ
    PK The DJ Member Posts: 2,059 Expert

    He's asking how you uninstalled Playbox. Your first post says you deleted it. How did you do that?

  • Carsten.X
    Carsten.X Member Posts: 11 Newcomer

    When it was in the List of Native access it had a notice next to it .( Cant remember what it said) Been trying to re locate it but it kept showing a error message. I had the option to click on delete , It removed it from Native access and the Folders.

    I was hoping to just enter serial again and install it however after the Serial nothing showed up. I repeated a few times and then started to research for solutions online . last step was posting on here asking for advice..

  • PoorFellow
    PoorFellow Moderator Posts: 5,195 mod
    https://community.native-instruments.com/discussion/comment/148070#Comment_148070

    Thank you for returning to tell that you had the issue fixed ! 🙂

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