Playbox Not Activated

eH Factor

playbox.png

Been round and round today, trying to solve this. I have Native Access 2 installed on a Windows 11 machine. Despite registering the serial multiple times, uninstalling/re-installing the library and uninstalling/re-installing Native Access, I can't get Playbox (purchased a la carte) out of Demo mode. This is very frustrating. It worked fine on my Windows 10 machine.
Please help?

playbox2.png

eH Factor

P.S. No idea why it says "CANCELLED" in NA…

eH Factor

P.P.S. I have the latest full version of Kontakt 7. Everything else in my account/library is current.

Monochrome

Please get in touch with NI's support team:

• https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access

This "CANCELLED" thing is currently a widespread issue. NI is aware of it.

eH Factor

https://community.native-instruments.com/discussion/comment/143744#Comment_143744

Thanks. I see that I am not alone. Support ticket duly submitted. (sigh)

eH Factor

Aaaand it disappears from my library AGAIN…

eH Factor

Aaand now Session Horns is now behaving the same way…