Playbox Not Activated

eH Factor · March 28

Been round and round today, trying to solve this. I have Native Access 2 installed on a Windows 11 machine. Despite registering the serial multiple times, uninstalling/re-installing the library and uninstalling/re-installing Native Access, I can't get Playbox (purchased a la carte) out of Demo mode. This is very frustrating. It worked fine on my Windows 10 machine.
Please help?

playbox2.png

eH Factor · March 28

P.S. No idea why it says "CANCELLED" in NA…

eH Factor · March 28

P.P.S. I have the latest full version of Kontakt 7. Everything else in my account/library is current.

Monochrome · March 28

Please get in touch with NI's support team:

https://support.native-instruments.com/hc/en-us/categories/360000053677-Native-Access

This "CANCELLED" thing is currently a widespread issue. NI is aware of it.

eH Factor · March 28

https://community.native-instruments.com/discussion/comment/143744#Comment_143744

Thanks. I see that I am not alone. Support ticket duly submitted. (sigh)

eH Factor · March 31

Aaaand it disappears from my library AGAIN…

eH Factor · March 31

Aaand now Session Horns is now behaving the same way…

Playbox Not Activated

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