My licensed version of Kontakt 7 has just reverted to DEMO MODE!

ZoDMeister
ZoDMeister Member Posts: 10 Member
edited October 2024 in Native Access

I had a licensed version of Kontakt 7, and everything was working fine. Suddenly, I couldn't play my libraries because it reverted to DEMO MODE, saying I had to activate it. When I tried entering my serial number, I got an error message saying "invalid serial number". Since I'm in the middle of a music project and can't wait for NI Support, I bought a SECOND license, which registered successfully. So I uninstalled Kontakt 7, but when I tried to install it from Native Access, I got another error message saying "installation failed. Review your preferences." So I uninstalled and reinstalled Native Access with the default preferences. There was no difference. Now my TWO serial numbers show up in my "Registered Serial Numbers" list, but I can't install Kontakt 7.

Can someone PLEASE HELP???

Best Answer

  • ZoDMeister
    ZoDMeister Member Posts: 10 Member
    Answer ✓

    Hi PoorFellow, and THANK YOU for your response! I followed your advice, and unfortunately none of it worked. BUT: In the process of doing what you suggested, it occurred to me that I should uninstall Native Access 3.9.1, and install version 3.8.1., and try that. BINGO!!! All of sudden, everything worked!!! So because of your kindness, I am back at work on my project. THANK YOU SO MUCH.

    As for Native Instruments, I'll refrain from any comment other than to make the refund request. If they respond, it will be a pleasant surprise.

Answers

  • PoorFellow
    PoorFellow Moderator Posts: 7,328 mod
    edited March 2024
    https://community.native-instruments.com/discussion/28001/my-licensed-version-of-kontakt-7-has-just-reverted-to-demo-mode

    Sorry to learn that you have such a rotten time and wish that it would all be a little less buggy.

    First of all then please contact Native Instruments support no matter what and politely ask that they refund the Kontakt that you felt forced to buy because you had been trapped in such a bad a situation. (also ask them to make sure that you do not get any N.A. problems with Kontakt when they remove the not needed serial)

    First log out of Native Access ,

    Then try the following Trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt products XML)

    Then restart computer and start Native Access as an Admin and log in again in Native Access to see if that helps !

    I really hope that that helps you !

  • ZoDMeister
    ZoDMeister Member Posts: 10 Member
    Answer ✓

    Hi PoorFellow, and THANK YOU for your response! I followed your advice, and unfortunately none of it worked. BUT: In the process of doing what you suggested, it occurred to me that I should uninstall Native Access 3.9.1, and install version 3.8.1., and try that. BINGO!!! All of sudden, everything worked!!! So because of your kindness, I am back at work on my project. THANK YOU SO MUCH.

    As for Native Instruments, I'll refrain from any comment other than to make the refund request. If they respond, it will be a pleasant surprise.

  • PoorFellow
    PoorFellow Moderator Posts: 7,328 mod
    edited March 2024
    https://community.native-instruments.com/discussion/comment/142463#Comment_142463

    Thank you very much for the kind words and for coming to share your resolution. (as far as I can see then your fix was for Windows 10 ?).

    I am not a N.I. employee so I have no say , but if N.I: does not issue a refund then I will personally be very disappointed in N.I. . I think that they will if you explain circumstances and reasoning for your action in a polite manner !

    P.S. Watch out for Native Access auto update !

    Edit : P.S. 2 : To everybody : Generally it is highly not advisable to buy second copies of already owned software as an attempt to fix problems . Both will it not work but also you can not and should not count on N.I. keep 'doing the right thing' even if they should do so here and especially not if N.I. see something that even begin to look like a pattern with respect to something like this !

  • ZoDMeister
    ZoDMeister Member Posts: 10 Member

    Hi PoorFellow. Yes, I'm using Windows 10. As you probably know, NI software is LOADED with bugs, and it took me over a month to resolve a simple issue with NI "Support" - even though I provided copious objective evidence to support my case. So, if NI does respond to my request, it'll be a miracle.

    P.S. Thanks for the heads up on auto update!

    Thank you again.

  • Floyd Pientka
    Floyd Pientka Member Posts: 1 Newcomer

    I am having the same problem, and I'm running Windows 11. Where can I download Native Acces 3.8.1?

  • ZoDMeister
    ZoDMeister Member Posts: 10 Member

    Don't bother Floyd. The problem went away with v3.8.1, but last night it started happening again!

    FYI: I had v3.8.1 in an older download folder.

  • PoorFellow
    PoorFellow Moderator Posts: 7,328 mod
    https://community.native-instruments.com/discussion/comment/143531#Comment_143531

    NATIVE ACCESS 3.8.0

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