Native Access Installs and then randomly deletes

James Davis

While installing a lot of Komplete content I'm finding that several expansions/effects/instruments that were installed a few minutes ago have apparently become un-installed. I then re-install these item and then random other item's just installed now show them needing to be installed again. I have this same problem on Mac Intel as well as on Mac M2 computers. Exiting and restarting Native Access does not change anything--previously install items still show as needing to be installed again. Rebooting didn't help either. It seems impossible to install everything from Komplete regardless of how much memory and disk space is available.

PoorFellow

https://community.native-instruments.com/discussion/27966/native-access-installs-and-then-randomly-deletes

So ! , did you do the basics ? Such as granting full disk access to ALL NI apps including NTKDaemon ? and making sure that you are using correct disk format ? (and since you didn't mention your OS version then also check the compatibility notes !)

Also , you must have full administrative access to all file locations used and you must have enough drive space on both download location , and Content location and on system drive for temporary files for installation.

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads),

How to Enable Full Disk Access on macOS

Notes on Network Drives and Disk Formats

Compatibility of Native Instruments Products on macOS

Also please check that you have enough disk space this way ! :

reffahcs 2024-03-07 (instruction screenshots included in the original post !)

Check with Disk Utility to see if you have any snapshots that are taking up space.

You'll have to enable show snapshots first though if you haven't already.

You can also verify this by going to the terminal and typing du -H

If NA is complaining about disk space, more than likely you will see a difference in free space in the terminal compared to Disk Utility.

James Davis

The above post was extremely helpful. Full Disk Access seemed to be the problem when it was granted to Native Access and NTKDaemon all the Komplete 14 installs worked and no more surprise deletes of items already installed.

PoorFellow

https://community.native-instruments.com/discussion/27966/native-access-installs-and-then-randomly-deletes

So ! , did you do the basics ? Such as granting full disk access to ALL NI apps including NTKDaemon ? and making sure that you are using correct disk format ? (and since you didn't mention your OS version then also check the compatibility notes !)

Also , you must have full administrative access to all file locations used and you must have enough drive space on both download location , and Content location and on system drive for temporary files for installation.

Be sure to be using latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads),

How to Enable Full Disk Access on macOS

Notes on Network Drives and Disk Formats

Compatibility of Native Instruments Products on macOS

Also please check that you have enough disk space this way ! :

reffahcs 2024-03-07 (instruction screenshots included in the original post !)

Check with Disk Utility to see if you have any snapshots that are taking up space.

You'll have to enable show snapshots first though if you haven't already.

You can also verify this by going to the terminal and typing du -H

If NA is complaining about disk space, more than likely you will see a difference in free space in the terminal compared to Disk Utility.

James Davis

The above post was extremely helpful. Full Disk Access seemed to be the problem when it was granted to Native Access and NTKDaemon all the Komplete 14 installs worked and no more surprise deletes of items already installed.

PoorFellow

https://community.native-instruments.com/discussion/comment/142387#Comment_142387

Thank you very much for providing feedback and for sharing the resolution to your problem ! 🙂