Native Access asking me to "Install" already installed libraries!?

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smarks
smarks Member Posts: 2 Member
in Native Access

Hey, does anyone know why Native Access has "install" next to an enormous number of my already installed libraries? Everything was working fine yesterday. This morning I tried to open an older cubase session from earlier last year but I'm not sure why that would be the issue. Upon opening that session I did get the "Missing Content / Locate" message, but I presume that issue is something to do with Native Access and not the session. All my normal external drives are connected.

On top of this, when I open Kontakt 6 and 7 in standalone its asking me to either "Run Demo, Buy or Activate". Perhaps it's some sort of weird glitch in my license that's causing this issue? Some libraries are still installed though which is the weird thing.

Other than that, I have no idea and I've got work to get on with. Any help would be very appreciated!

Cheers!

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  • smarks
    smarks Member Posts: 2 Member
    Answer ✓
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    SOLVED!

    Did some research and followed this process. Someone linked their support process:

    SUPPORT EMAIL:

    "Firstly, log out in Native Access before you delete the following files.

    Then delete the NativeAccess.XML file. It is located here:

    Macintosh HD> Library> Application Support> Native Instruments> Service Center

    Then delete the RAS3 folder. It is located here:

    Macintosh HD> Users> Shared> Native Instruments> Native Access> ras3

    Restart your computer and then launch Native Access to log-in. Launch Kontakt in standalone mode and see if your libraries are all activated."

Answers

  • smarks
    smarks Member Posts: 2 Member
    Answer ✓
    Options

    SOLVED!

    Did some research and followed this process. Someone linked their support process:

    SUPPORT EMAIL:

    "Firstly, log out in Native Access before you delete the following files.

    Then delete the NativeAccess.XML file. It is located here:

    Macintosh HD> Library> Application Support> Native Instruments> Service Center

    Then delete the RAS3 folder. It is located here:

    Macintosh HD> Users> Shared> Native Instruments> Native Access> ras3

    Restart your computer and then launch Native Access to log-in. Launch Kontakt in standalone mode and see if your libraries are all activated."

  • william olson
    william olson Member Posts: 40 Member
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    thanks this post is a keeper

  • PoorFellow
    PoorFellow Moderator Posts: 2,822 mod
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    https://community.native-instruments.com/discussion/comment/141674#Comment_141674

    Corresponding support article is this one : My Products Are Showing As DEMO in Native Access

  • portthames
    portthames Member Posts: 47 Member
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    This worked for me! Thanks

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