I haven’t received a ticket # after submitting a ticket

Jargn

Hello,

Has something change with customer support? When I submitted an inquiry to customer support in the past I would get a ticket via email but had submitted a couple yesterday and today about the same issue and I haven’t gotten a ticket via email. I also can’t find my inquiry anywhere on the website.

Any advise or help?

Thanks

Jeremy_NI

@Jargn Your request is in our system. My colleagues will get back to you as soon as possible. Trying to get some information on why you didn't get any notification.

PoorFellow

https://community.native-instruments.com/discussion/27153/i-haven-t-received-a-ticket-after-submitting-a-ticket

IF you did not get your confirmation email and if it is not in your spam folder either then that is a bug. Alas then that has been experienced more times by people lately.

@Jeremy_NI , sorry to bother you , could you please look into this ?

Jargn

Hi Jeremy,

I don’t see a confirmation email in my junk folder. This is a little frustrating as I’m urgently trying to complete a project.

could you help?

Thanka

Jeremy_NI

@Jargn Your request is in our system. My colleagues will get back to you as soon as possible. Trying to get some information on why you didn't get any notification.

Jargn

@Jeremy_NI Thank you. I will be looking forward to hearing from them.

Jargn

@Jeremy_NI

is it possible to speak to someone by phone?

Jargn

@Jeremy_NI I still haven't received an email or notification, Jeremy. Please advise!

Jeremy_NI

@Jargn As said before, my colleagues will get back to you as soon as possible.

Jargn

@Jeremy_NI Meanwhile, could I use a credit memo to purchase what I actually wanted to or is it just a notification of a refund? 

Sincerely,

Francis