A very common problem on Mac computers as you use (judging from your profile) is the lack of full disk access for all N.I. apps :
How to Enable Full Disk Access on macOS : https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS
Also , please check the : Compatibility of Native Instruments Products on macOS : https://support.native-instruments.com/hc/en-us/articles/360014900358-Compatibility-of-Native-Instruments-Products-on-macOS
Also : Notes on Network Drives and Disk Formats : https://support.native-instruments.com/hc/en-us/articles/360014663958-Notes-on-Network-Drives-and-Disk-Formats
Otherwise , please post more specific information such as exact type of computer and OS version and any error messages if any and any other information that might be relevant !