Cracking noise while controlling volume on my Komplete Audio 2
Hey everyone, it's a pleasure to be here!
My question today is, why is there a cracking noise while I'm controling the volume from my Komplete Audio 2? It didn't happen at the beggining, and I'm not quite sure when it started happening.
I got 2 Yamaha HS5 monitors and I got worried a few days ago when I started hearing to this cracking or cutting noise on my left monitor when I turned up or down the volume, I thought that my monitor was broken down so I unplugged it and I was about to open it up when another thought came to my mind, what'd happen if I try to plug the same cable from my left monitor to my right monitor so I did it and the same cracking noise started sounding on my right monitor, this time.
Beliving that it might be my 1/4 jack stereo cable, I plugged the cable from my left monitor in the output 1 of the interface where I usually plug the left monitor cable, and as expected, the cracking noise was still there, so I realized neither my monitor is broken down, nor my cable is split, it is the output 1 of the Komplete Audio 2 what is generating this awful cracking noise whenever I control the volume of my audio interface.
Best Answer
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The solution is to contact our hardware department here: https://bit.ly/NISupport_Hardware
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Answers
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Sounds like a Dirty Volume Pot, but since it's a single volume control for Both Left and Right one would assume that both channels would crackle in that case...
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Welcome to the forums!
When was the last time you updated your drivers and optionally your firmware? I'd suggest you check NI's driver download section and make sure that you're using the latest drivers and firmware.
Thing is... I'm using an Audio 6 Mk2 myself but a few months ago I had roughly the same experience: a slight crackling & "knocking" sound even though my PC was more than enough to handle the instruments. I upgraded... and solved!
That's where I'd start.
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I have already done that but it has not given any positive result. I did not uninstall them and install them again I just installed the lastest version but I don't if that's the right process.
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I'm inclining towards that idea as well my friend, now the question, is there a way to clean it? I'm from Guatemala and there is no authorized manufacturer here, I'm pretty concerned.
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Well one way (not recommended way if still under warranty and would require that you ignore the "Do not open this device" warning 🤪) would be to open it up and get some De-Oxit (or any Pot cleaner) and clean it that way. Another method would be to strong-arm the knob and turn it quickly back and forth which May or may not work depending on how much oxidation there is...
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The interface is almost new, it has been used for 5 months. I do not live in a humid environment; do you think it could be oxidated?
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Same here, any solutions so far?
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The solution is to contact our hardware department here: https://bit.ly/NISupport_Hardware
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Anyone with this issue find a fix? I was thinking of spraying some of that electrical contact cleaner spray at the knobs but wanted to check for an update here first
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