New S88mk3 wont update

Brianalipa
Brianalipa Member Posts: 27 Member
edited February 7 in Komplete Kontrol

hi can any body help I have spent the last 6 hours following the web pages trying all the suggestions but to no avail, I previously had s61 mk 2 and today upgraded to the s88 mk3 it took a while but I got every thing to work except the update and as this wont complete I stuck with a very expensive door stop. No matter what I do ,run as admin ,tried all the various ports I have , extra power on and off, reinstalled all the software and drivers, tried with and without adapters for cables and tried three different Including the one it came with.

SO HERE IS WHAT HAPPENS

power up to windows run KSMK3updater.exe, it finds the keyboard starts the update runs for 23 Seconds and says 'your controller failed to boot in to update mode ' but the keyboard does go in to update mode but never comes out of update mode. See included error message. Retry does nothing , quit works but you have to reboot the keyboard to get out of the loop. Kontrol S88 MK3 DFU AND ODR are installed in device manager but after a fail it puts them in other devices with the dreaded exclamation mark, a switch of and on of the keyboard fixes this.

Question how long should the update take ?,

And has any body else had this issue,

Did You find a solution,

is there earlier updates that might work in the meantime but couldn't find any on NI site just this one.

My pc is an 8 core amd ,32gig ram, ssd hard drives usb 2 and 3 ports and an external card with usb 4x usb2, its fully upto date including separately updating all the drivers.6 hours lost to experience any suggestions!!, sorry for such a long ramble .



Best Answers

  • reffahcs
    reffahcs Member Posts: 787 Pro
    edited February 1 Answer ✓

    I think that falls under installation support which is here https://support.native-instruments.com/hc/en-us/sections/360000091538

    The shortened link is https://bit.ly/NI_support_Kontrol which is what Jeremy posted in the other thread

  • Brianalipa
    Brianalipa Member Posts: 27 Member
    Answer ✓

    Thanks RE for all your help in getting me the right info, its a pity it was not easier to find I was nearly for sending it back

    But I am all good now , just spent the last few hours playing with the toy and it is fab the differences between the mark2 61 and the mrk3 88 are just amazing cant wait to spend more time with it but have a gig in Oban this weekend so Monday it will be Thanks again

    Brian

Answers

  • reffahcs
    reffahcs Member Posts: 787 Pro
  • Brianalipa
    Brianalipa Member Posts: 27 Member

    Don't know I've read so much today Ill check it out now thanks

    By the way can you no longer get in touch with NI with this type of problem

    if it can be done then they have hidden it well LOL

  • reffahcs
    reffahcs Member Posts: 787 Pro
    edited February 1 Answer ✓

    I think that falls under installation support which is here https://support.native-instruments.com/hc/en-us/sections/360000091538

    The shortened link is https://bit.ly/NI_support_Kontrol which is what Jeremy posted in the other thread

  • Brianalipa
    Brianalipa Member Posts: 27 Member
    Answer ✓

    Thanks RE for all your help in getting me the right info, its a pity it was not easier to find I was nearly for sending it back

    But I am all good now , just spent the last few hours playing with the toy and it is fab the differences between the mark2 61 and the mrk3 88 are just amazing cant wait to spend more time with it but have a gig in Oban this weekend so Monday it will be Thanks again

    Brian

  • reffahcs
    reffahcs Member Posts: 787 Pro

    I'm sorry it took you so long to finally get to use your keyboard. I'm a tech guy at heart, so it kills me when I order something and then can't use it when I was expecting to.

    I'm at a loss as for why NI isn't sending out inserts in the S88 MK3's warning them about PC issues and the USB-C hub issues. Or at the very least, sending customers who order one an email. Or updating their listing to let ppl know that certain systems are known to have issues.... @Jeremy_NI I hate to keep pinging you, but is there anyway you can elevate this so new customers don't have to struggle through a known issue? A big red STOP sign flyer in the box, or email with instructions would go a long way I would think.

    As a user of this forum, it's sad to see so many of the same posts over and over again. Not because of user error, but because they're not properly informed by NI.

  • Brianalipa
    Brianalipa Member Posts: 27 Member

    HI this is a copy of the link to the answer to the windows 10 fail loop in NI firm wear upgrade failure

    https://community.native-instruments.com/discussion/21763/kontrol-s88-mk3-firmware-upgrade-problem


    Its a pity its not on the FAQ or on a more prominent place on the website


    I nearly sent my S88 MK3 back I was so frustrated at the money I had spent the lack of support from the supplier and the 7 hours wasted fixing this problem shame on you yet again NI

    'Or updating their listing to let ppl know that certain systems are known to have issues.... @Jeremy_NI I hate to keep pinging you, but is there anyway you can elevate this so new customers don't have to struggle through a known issue? A big red STOP sign flyer in the box, or email with instructions would go a long way I would think.@

    Please Put this in the FAQ to help other windows users fix this problem and I did not appreciate one of your fixes to the issue IE upgrade on A MAC !!! You NI have to fix this not ME 🌡️

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    Hey all, I hear all the frustration and mentioned it again to the Komplete Kontrol team. In the meantime I've created a new thread with the latest updates and fixes here: S88 MK3 - How to fix Windows Driver and Firmware updater issues. I hope it will make things easier.

  • Ojustaboo
    Ojustaboo Member Posts: 140 Helper
    edited February 5

    @Jeremy_NI

    Hi Jeremy, the link you posted above is closed to comments.

    In Windows 10, how do I check that I have 19044.3930 / 19045.3930 installed please, update history shows me

    and if I select Uninstall Updates, it shows me

    which doesn't show the update you mention, but when I search for updates, it tells me my system is up to date?


    I have the below Optional updates available, but I don't want to just install them all when they might not be related and judging by the dates, are years old?


    Many thanks

  • Ojustaboo
    Ojustaboo Member Posts: 140 Helper
    edited February 5

    I've found the following on MS site, but it's a little confusing as to what to install,

    as if I click on the "To get the standalone package for this update, go to the Microsoft Update Catalog website" from that page, I get presented with the following

    Thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    @Ojustaboo Sorry, I missed some on the info on your case. I get it now. I've also checked your old ticket where you successfully updated the driver last time.

    Please check the new pdf in the thread, I'll post it again. It's far less complicated than the first one we sent out, please give it a try and let us know if that didn't help.


  • Ojustaboo
    Ojustaboo Member Posts: 140 Helper

    @Jeremy_NI Thanks.

    Ive just reformatted and re-installed windows again as have replaced my C drive with a much faster and larger M2.

    Now in the process of downloading all my music s/w etc which will probably take about a day.

    Then I’ll try the update again and if it fails will follow your PDF, will let you know either way.

  • Ojustaboo
    Ojustaboo Member Posts: 140 Helper

    @Jeremy_NI Reloaded windows, complete reformat, downloaded all of my NI products (k14 CE and a handful of other things) only one failed to install, one of the basses, will worry about that tomorrow.

    As before, according to device drivers my S88 mk3 was fully installed, as before when I ran the updater, all of a sudden the S88 was no longer installed.

    I followed your PDF, in all honesty was a little sceptical before hand, but it worked totally fine. Ran the updater, took about 5 mins or so, and I’m now happily on 1.5.7.

    Many thanks

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 8,918 mod

    @Ojustaboo Thnaks for the update, happy that it's working now.

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