When will the Strativari show up in my Native Access?

MaryCary
MaryCary Member Posts: 1 Newcomer

Hi everyone! I have eager clients who want their strings on their tv commercial and I am not seeing any way to download them! Any help appreciated!!!

Answers

  • reffahcs
    reffahcs Member Posts: 736 Pro

    Can you provide a little more info about your setup? What software did you purchase? Which Stradivari strings are you looking? How long ago, is this a new problem or old. Did you receive your receipt via email already, or is it still pending?

    Assuming you recently purchased one of the Strad libraries, you should see an email with the subject "Download details for your Native Instruments order" if you have that email and they're still not showing up in Native Access, then you will need to submit a support ticket.

    If you never got that email (check your spam/junk) then perhaps there is some sort of billing issue. There have been reports of people purchasing libraries and having to wait longer than expected for them to be able to download the library.

  • mykejb
    mykejb Moderator Posts: 857 mod

    Also, check the serial numbers page in your NI web site account - the serial may be listed there. If it is add it to Native Access and you'll be able to download it.

    -- Mike

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