Scanapp Unexpectedly Quit during Komplete Kontrol startup

Hey @iheathen I see that you're in contact with my colleagues now. They should find the solution for this.

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This can happen if KK encounters a “bad” VST during the scan. (Not that it is a bad VST, just cannot give registered properly)

what you can try is lock at the startup screen during the scan to see if a specific VST appears right before the crash, then remove that VST from the scan path and try again. Worst case scenario would be to remove all VSTs, the open KK after adding them back one at a time…a daunting task if you have lots of VSTs. Anyway, just a suggestion as I have no idea if that is the actual problem!!!

Matt_NI

@Jeremy_NI maybe would be able to help with this one 🙏

https://community.native-instruments.com/discussion/2212/scanapp-unexpectedly-quit-during-komplete-kontrol-startup

Hey there! First of all make sure to give Full Disk Access to Komplete Kontrol and your DAW: How to Enable Full Disk Access on macOS

If it still crashes you can reset the database by deleting this folder:

Macintosh HD / Users / Your User Name / Library / Application Support / Native Instruments / Komplete Kontrol

Note: the User Library folder is hidden. To access it, click on Go in the menu bar and press down the Alt key. You'll now find the Library entry in the menu:

Now start Komplete Kontrol in standalone, it should rescan the database. did that fix the issue ?

Hi, thanks for the response, however I did all that, and it still crashes. Here is the new crash report from just now.

ScanApp Crash Report 04072022.pdf

Komplete Kontrol – Native Instruments (native-instruments.com)

Since this is a user forum, you should contact support directly at:

thanks but they don't answer. Hoping @Jeremy_NI can continue the conversation here.

did you go through the wizard and create a support ticket? That is the only way...no phone, no email...

sadly yes I did, days ago. I just did it again though. The above response from @Jeremy_NI is the only one I have received, however it did not solve the issue, it's still ongoing.

did you get a Support Ticket confirmation email or just no response at all... should have gotten an email at least...

yes the autoresponder. nothing else.

Hey @iheathen I see that you're in contact with my colleagues now. They should find the solution for this.

I hope so @Jeremy_NI. I ran the support diagnostic tool for them yesterday and submitted it along with the crash report I had from the scan app itself, so I guess now I just wait?