How to escalate ticket due to no response
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Does anyone know how to escalate a ticket that I’m unable to get a response on. Submitted two tickets within the past two weeks and haven’t received a response from NI.
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Answers
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Reddit posting might help.
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I've got the same problem. Had to send my Kontrol S88 MK3 back to NI in December. The last message I have got was on January 2nd, saying that I'm about to get a new device. I was asking about the progress twice last week - no response so far.
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@Hamudi2000 I've escalated your case, someone shoud get back to you soon.
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@Jeremy_NI hopefully soon…still no response regarding my ticket numbers.
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@Jeremy_NI well, I shipped my broken S88 MK3 back to you in december last year, so you got my money, I got nothing. Unfortunaltely it seems I gotta contact my lawyer this week.0
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@Hamudi2000 I'm not sure what happened here but my colleagues should get back to you soon.
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