unable to log in to native access

mexaking

upon log in it says athentification error ????

Jeremy_NI

Please get in touch with our installation specialists here: https://bit.ly/NI_support_NA

Jeremy_NI

@mexaking If you didn't find a solution, simply answer no to every question in the typeform until you are able to submit a request.

Milos

Try to click on 'Forgot Password' and make a new one.

You know how the rest of the process goes.

Let me know if it helped, sir!

Jeremy_NI

Please get in touch with our installation specialists here: https://bit.ly/NI_support_NA

mexaking

i tryed everything the prompts suggest still nothing ... when i go to log in it says authentication error and logs me out ... tried multiple downloads also.. don't know what else to do :{

Jeremy_NI

@mexaking If you didn't find a solution, simply answer no to every question in the typeform until you are able to submit a request.

MusicForTVD

https://community.native-instruments.com/discussion/comment/126023#Comment_126023

HAVE----still not fixed...slow to respond....days

Jeremy_NI

@MusicForTVD There was an issue on our side, as explained here: Issues with Native Access - 22nd and 23rd of January 2024

It should be back to normal, if you are still experiencing the issue and contacted our support, my colleagues will get back to you as soon as possible.