Error Installing NA: Windows cannot access the specified device,

Klaus.Meier · 2023-12-31T18:45:27+00:00

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Klaus.Meier

Hello,

after installing, the Native-Access_2.exe as Admin, it shows this Error

[Window Title]

C:\Users\A\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Native Access.lnk

[Content]

Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

I doublecked, the file "Native Access.lnk" exists.

Any Ideas?

Klaus

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Accepted answers

Mert_NI

https://community.native-instruments.com/discussion/comment/192555#Comment_192555

Hello Focus31415, if the issue persists, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

All comments

Uwe303

Hello,

the lnk file is just a link to the exe file it tries to open. This error could be due to the ransomware protection, so you maybe have to add it as exclusion.

https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#:~:text=Go%20to%20Start%20%3E%20Settings%20%3E%20Update,%2C%20file%20types%2C%20or%20process.

Or try to start it as administrator by right clicking on the shortcut and select start as administrator, if it's a tile in the start menu it should also show this option, or if you use the search function from the windows bar

mykejb

@Klaus.Meier Check if the file linked by "Native Access.lnk" exists - right click on "Native Access.lnk", select Properties then click "Open File Location". It should show you the location of the file "Native Access.exe". The first thing to check is that the file exists. If it exists double-click it and see if it opens. If it doesn't open, or if it doesn't exists come back here for more help!

-- Mike

Focus31415

Hello, I am trying to install NA and I am getting the same issue. The problem is that the Native Access.lnk file is not there in the specified folder. How can I fix this?

Klaus.Meier

Download NativeAccess and try install again
or
try to find it on your harddrive and start it directly:
(can be like this)
"C:\Program Files\Native Instruments\Native Access\Native Access.exe"

Focus31415

https://community.native-instruments.com/discussion/comment/121316#Comment_121316

Hi, the file doesn't exist for me, despite me redownloading it multiple times.

Focus31415

FYI it's downloading the .exe file directly and I don't know if it's supposed to do that, because as soon as I run it and it says "installing", the error shows up

Mert_NI

https://community.native-instruments.com/discussion/comment/192555#Comment_192555

Hello Focus31415, if the issue persists, can you please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

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