Holiday Voucher issues...

iamadan · 2023-12-29T17:20:58+00:00

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I'm trying to use the Holiday voucher today (NI-HOLIDAYS23-US) and I'm unable to. I had the cart ready with the voucher a couple of days ago and I think because I changed payment methods part way through, it removed the voucher and it not won't let me add it back. Maybe it thinks I used it? Even though I haven't? Does anyone have a solution to this? Can I set up another account, buy it and contact support to transfer it? I suspect NI support won't get back to me until it's too late based on past history on their support timing.

I'm trying to buy a couple of libraries that add up to over $100. The coupon still takes in my son's account (we checked), but I want it in my account.

Thanks!

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Triune

ANY luck from ANYBODY on here about this voucher issue??? I still haven't made my purchase!!

My oder is still in the cart (Komplete 14 Collectors Editon Upgrade) because I'm waiting on NI to reply to me about this!!!

AFTER ALL THAT'S $50 MORE OFF!! 🤦🏽

AND on top of that WHY IS THE UPGRADE PRICE FOR THIS BACK UP TO $599??? 🤷🏽

Someone please answer me! Thank you 🙏🏽

mykejb

The original offer was "These special offers on S-Series keyboards, Komplete updates and upgrades, and products from iZotope are valid from November 15, 2023, to December 13, 2023", then it got extended to December 31st. Other products are on sale until Jan 15th.

-- Mike

Hanatsanoh

Hi all

Yes on the 1 of January it seems like the voucher is no longer valid and the pricing changed, making no sense at all to me !!

Price for Komplete Standard Full version 299.50 Euros vs. upgrade from Select 399 Euros

Price for Komplete Ultimate Full version 599.50 Euros vs. upgrade from Select 999 Euros

What is going on sales team at Native Instruments?

Surely something has gone wrong with the pricing for upgrade offer ?

Hanatsanoh

https://community.native-instruments.com/discussion/comment/121989#Comment_121989

I can also chime in on the voucher issue with a failed attempt to upgrade from the Komplete Select bundle to the Standard bundle when it was 50 % off AND using the 50 Euro voucher code.

I tried to buy the upgrade around 26 dec and I could actually succesfully add the voucher code in the shopping cart, proceeded to payment with the discount price and the new Standard bundle showed up under "My products, Serials and Downloads" (not as paid yet but as payment pending). The Komplete Standard bundle later disappeared and no payment was drawn from my account.

After this failed payment the voucher was not accepted anymore even though I tried clearing browser cache and performing the purchase from other devices but no luck and have still not heard from support on the matter.

Can someone from Native Instruments please comment on this and maybe suggest how the crowd of users trying to upgrade can actually take advantage of the holidays offer missed out on?

I still haven't made made purchase yet and I am still waiting for a response

Matt_NI

Hey everyone,

If you had any issues with the voucher, please reach out to our team here: https://bit.ly/n1orders

Log a request for a voucher issue and someone will be in touch shortly to help you grab what you were trying to purchase.

If you have done so already, please just be patient as the team is getting to everyone as quickly as possible 🙏

Monochrome

@Hanatsanoh There was a 50% discount offer on Komplete updates and upgrades, but that ended December 31. What's still on offer until January 15 is a 50% discount for all full versions of Komplete.

When upgrading to a higher tier, you only pay the difference/what's remaining. In your case $999 since Select costs $199 at the usual full price.

Jokke OnO

https://community.native-instruments.com/discussion/comment/122095#Comment_122095

Thats not how i saw it. It said "Holiday Season until 15th of January" on the front page as far as i can remember.

Kie

https://community.native-instruments.com/discussion/comment/122101#Comment_122101

@Jokke OnO Yes, I also interpreted it that the upgrades/updates were part of the 'Holiday season' offer until 15th Jan. It seems that some of us have missed out here. Hopefully, we can receive some kind of resolution from the support team.

Midori

Same here. Today I want to upgrade my Komplete, but now i must pay 599. I also understand that the Sale goes on until 15th of January. I still have the 2 email where it says : Finish now your purchase for 299,50.

Universon

The issue was with an error on server side at point of transaction completion, whereby transaction was not completed, thereby the voucher was "eaten up" by the website, without being used.... still waiting to hear back...

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