Mistakenly added an Expansion to my cart twice and was billed accordingly

DJB

I've been having a hard time contacting customer support to request a refunded for one of the expansions I order this week for Maschine. I purchased three expansions over the weekend, two that were on sale. Drift Theory, Rare Vibrations and Hazy Days. Hazy Days was purchased twice. I haven't downloaded anything as I am trying to get this resolved first. Please advise. Thank you.

PK The DJ

I've been having a hard time contacting customer support

Just a thought, but maybe that's because it's Christmas. 😁

PoorFellow

https://community.native-instruments.com/discussion/20484/mistakenly-added-an-expansion-to-my-cart-twice-and-was-billed-accordingly

Quote : "I've been having a hard time contacting customer support to request a refund".

That does not specify exactly what it is that is giving you a hard time or what your problem is in connection with contacting support.

But Webshop & Orders support is here !

DJB

Inadvertently ordered two of the same Maschine Expansions (Hazy Days). Trying to get a refund for one of them.