My account was hacked and they changed the email address, now I can't even log in for help

Esroberto

My account was hacked and they changed the email address, now I can't even log in for help. It is ridiculous that there is NO WAY to contact NI for help without logging in when logging in is the first thing that's restricted when this happens. I had to set up a whole new NI account just to attempt contacting anyone. The phone numbers don't work. There's no live chat anymore. What the hell?

NI, PLEASE contact me about this through here immediately.

Matt_NI

You can use this form to contact the team without being logged in : https://bit.ly/n1-pw

Kymeia

I think it's time NI went 2 factor.

mykejb

https://community.native-instruments.com/discussion/comment/118808#Comment_118808

Would probably make sense with the value of software in some accounts.

-- Mike

Esroberto

https://community.native-instruments.com/discussion/comment/118805#Comment_118805

😀Thanks Mike, I got a request ticket this way. Pretty silly that the email with the ticket number has "please log in to "My Account":" in it -- uh, if I could, we wouldn't be here like this, would we?

I do see the subject line says "password recovery", but that's not my issue at all. Let's hope I can get the right help.

Esroberto

I guess someone from NI went in and changed the email address back to mine... I changed my password and logged out and back in to Access and this site, and all seems to be ok. But no one actually explained anything about what happened or how it got fixed, so I guess... thanks? Thanks.

Matt_NI

https://community.native-instruments.com/discussion/comment/123528#Comment_123528

It seems like you are in discussion with our team. I'd suggest to make sure the password you are using on your Native ID isn't the same you are using elsewhere.