So a couple of months ago I bought komplete standard and weeks after that I noticed something weird with my libraries. For some reason kontakt 7 and all other libraries were not installed. Also I can’t install the updates into my internal ssd or my external ssds. I own many different brands of external ssds and nothing works. I forgot to mention I have an m1 Mac. I’ve contact customer service and they giving me an update cloud to download but Ive download it but no luck, it says that my libraries are not installed. Another support team told me that to make sure that my external ssds are compatible and I replied him yes they are and told him that it doesn’t even work if I do a full re install. I also told him that even if I add the libraries in my internal ssd it still won’t work. I’ve turned all permission to allow the product to work on my system. Nothing works, does any one have any suggestions because I’ve been left in a silence for a couple of days and I’m doing all I can having good terms with native instruments. Love their libraries and I really want to upgrade to ultimate but if it does not work and no help do then I’m gonna fight getting my money back from them because its false advertisement. It’s cost me time and I’ve submitted two tickets already.