Komplete Kontrol 3.0.3 Update takes a long time to load

PascalHP HSMR
PascalHP HSMR Member Posts: 33 Member
edited November 2023 in Native Access

Good evening,

how long does it take to update Komplete Kontrol?

It's been at least 20 minutes, I find that strange for a small file of 250MB.

Thanks in advance .

Best Answer

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member
    Answer ✓

    Well my memory is really limited,

    I've already had this type of problem and I just found Terry's message which really helped me out.

    For those who one day find themselves in the same situation.

    Thanks again Terry


    " Terry @ NI (Native Instruments)

    24 août 2023, 11:00 UTC+2

    Bonjour Pascal, 

    Merci de votre message et nos excuses pour le délai, nous connaissons actuellement une période de forte affluence. 

     Veuillez vous rendre dans le répertoire suivant:

    C:\Program Files\Common Files\Native Instruments\Service Center

     Supprimez ensuite le fichier .xml suivant :

    Native Access.xml

     Redémarrez ensuite votre ordinateur et Native Access.

     Merci de me faire savoir si cela vous aide à résoudre le problème. 

    Cordialement,

    Terry @ NI "

Answers

  • reffahcs
    reffahcs Member Posts: 750 Pro

    Are you sure it's still downloading and hasn't errored out?

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member
    edited November 2023

    Good evening, I think there is a bug, the Kontakt 7 update is on standby, and the Komplete update is still going strong.

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member

    I just reinstalled Native Access and it's still the same.

  • Kymeia
    Kymeia Member Posts: 3,488 Expert

    Just give it time, servers are possibly being hammered with lots of people downloading.

  • BIF
    BIF Member Posts: 437 Pro

    For sure. I plan to wait a few hours. I've got other things that need doing first, anyhow.

    And thank you to NI for giving us another hotfix just before the US Thanksgiving holiday. Nicely done!

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member
    edited November 2023

    here is the screenshot, I started downloading the update around 6 p.m.

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member

    I'll see it tomorrow, thank you for your messages. Have a good evening.

  • reffahcs
    reffahcs Member Posts: 750 Pro

    Well the good news is it downloaded, just taking it's time during the installation process. I would just let it run overnight, I seem to remember someone else having a similar issue on this forum.

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member

    Hello,

    I am still installing Komplete Kontrol.

    I uninstalled Native Access, then cleaner, then reinstalled Native but the installation is still moving.

    I note the time 07:51.

    Is there a possibility in case it completely blocks Native from reinitializing it?

    Thanks in advance.

    PH.

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member

    I tried to run the update rpogram, I get this error message.

    It can't find the source file of Komplete Kontrol.


  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member

    I just reinstalled Komplete Kontrol 2.9.6 Installer.zip, the two elements reappeared again, I let the magic work.


  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member
    Answer ✓

    Well my memory is really limited,

    I've already had this type of problem and I just found Terry's message which really helped me out.

    For those who one day find themselves in the same situation.

    Thanks again Terry


    " Terry @ NI (Native Instruments)

    24 août 2023, 11:00 UTC+2

    Bonjour Pascal, 

    Merci de votre message et nos excuses pour le délai, nous connaissons actuellement une période de forte affluence. 

     Veuillez vous rendre dans le répertoire suivant:

    C:\Program Files\Common Files\Native Instruments\Service Center

     Supprimez ensuite le fichier .xml suivant :

    Native Access.xml

     Redémarrez ensuite votre ordinateur et Native Access.

     Merci de me faire savoir si cela vous aide à résoudre le problème. 

    Cordialement,

    Terry @ NI "

  • Steve Spared
    Steve Spared Member Posts: 3 Member

    Please turn off any connected NI device(s) to your computer and the update should be almost instantly finishing the installation.

    Worked for me on 2 devices which I had the same issue.

  • PascalHP HSMR
    PascalHP HSMR Member Posts: 33 Member

    Hello Steve ,

    thank you for your advice if this happens again

    The method proposed by Terry to delete the file is also effective.

    Good day to you.

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