Komplete Kontrol 3.0.3 Update takes a long time to load

PascalHP HSMR

Good evening,

how long does it take to update Komplete Kontrol?

It's been at least 20 minutes, I find that strange for a small file of 250MB.

Thanks in advance .

PascalHP HSMR

Well my memory is really limited,

I've already had this type of problem and I just found Terry's message which really helped me out.

For those who one day find themselves in the same situation.

Thanks again Terry

" Terry @ NI (Native Instruments)

24 août 2023, 11:00 UTC+2

Bonjour Pascal, 

Merci de votre message et nos excuses pour le délai, nous connaissons actuellement une période de forte affluence. 

 Veuillez vous rendre dans le répertoire suivant:

C:\Program Files\Common Files\Native Instruments\Service Center

 Supprimez ensuite le fichier .xml suivant :

Native Access.xml

 Redémarrez ensuite votre ordinateur et Native Access.

 Merci de me faire savoir si cela vous aide à résoudre le problème. 

Cordialement,

Terry @ NI "

reffahcs

https://community.native-instruments.com/discussion/18908/komplete-kontrol-3-0-3-update

Are you sure it's still downloading and hasn't errored out?

PascalHP HSMR

Good evening, I think there is a bug, the Kontakt 7 update is on standby, and the Komplete update is still going strong.

PascalHP HSMR

I just reinstalled Native Access and it's still the same.

reffahcs

https://community.native-instruments.com/discussion/comment/109396#Comment_109396

Can you post a screenshot?

Kymeia

Just give it time, servers are possibly being hammered with lots of people downloading.

BIF

https://community.native-instruments.com/discussion/comment/109398#Comment_109398

For sure. I plan to wait a few hours. I've got other things that need doing first, anyhow.

And thank you to NI for giving us another hotfix just before the US Thanksgiving holiday. Nicely done!

PascalHP HSMR

here is the screenshot, I started downloading the update around 6 p.m.

PascalHP HSMR

I'll see it tomorrow, thank you for your messages. Have a good evening.

reffahcs

https://community.native-instruments.com/discussion/comment/109416#Comment_109416

Well the good news is it downloaded, just taking it's time during the installation process. I would just let it run overnight, I seem to remember someone else having a similar issue on this forum.

PascalHP HSMR

Hello,

I am still installing Komplete Kontrol.

I uninstalled Native Access, then cleaner, then reinstalled Native but the installation is still moving.

I note the time 07:51.

Is there a possibility in case it completely blocks Native from reinitializing it?

Thanks in advance.

PH.

PascalHP HSMR

I tried to run the update rpogram, I get this error message.

It can't find the source file of Komplete Kontrol.

PascalHP HSMR

I just reinstalled Komplete Kontrol 2.9.6 Installer.zip, the two elements reappeared again, I let the magic work.

PascalHP HSMR

Well my memory is really limited,

I've already had this type of problem and I just found Terry's message which really helped me out.

For those who one day find themselves in the same situation.

Thanks again Terry

" Terry @ NI (Native Instruments)

24 août 2023, 11:00 UTC+2

Bonjour Pascal, 

Merci de votre message et nos excuses pour le délai, nous connaissons actuellement une période de forte affluence. 

 Veuillez vous rendre dans le répertoire suivant:

C:\Program Files\Common Files\Native Instruments\Service Center

 Supprimez ensuite le fichier .xml suivant :

Native Access.xml

 Redémarrez ensuite votre ordinateur et Native Access.

 Merci de me faire savoir si cela vous aide à résoudre le problème. 

Cordialement,

Terry @ NI "

Steve Spared

Please turn off any connected NI device(s) to your computer and the update should be almost instantly finishing the installation.

Worked for me on 2 devices which I had the same issue.

PascalHP HSMR

Hello Steve ,

thank you for your advice if this happens again

The method proposed by Terry to delete the file is also effective.

Good day to you.