Transferring licenses.

Steve O

Has anyone experienced long delays in transferring Komplete software packages?

D-One

Weekends don't count, only business days, so thats 1-2 depending on the time you did it on Friday, seems normal.

Did you manually request a transfer via ticket or did you use the semi/automated option on your account settings? https://www.native-instruments.com/en/my-account/license-transfer/request-for-transfer/

The last option is usually fast, 1-2 days for me, sometimes same day after a bit but with Cyber Season going on delays might be longer than usual.

mykejb

The seller gets a transfer code from the NI web site. That's usually pretty quick, or at least it has been whenever I've sold NI software I didn't need. I never needed to go through NI support when I sold something. The seller then sends you the code which you import it to your account and you then get the serial number which I think is pretty much instant.

-- Mike

Jamie Hunter

I did a couple of transfers last week and 2 of them I received an automated response with the transfer ID within 10mins but another 2 had to be authorised by NI and that took a few days. From my experience full products were automated but upgrade/crossgrade products required NI authorization.

Sunborn

https://community.native-instruments.com/discussion/18890/transferring-licenses

Please define what do you mean "long delay"?

For example, few days delay is not long, few weeks is too long

Steve O

Friday-Tuesday.

D-One

Weekends don't count, only business days, so thats 1-2 depending on the time you did it on Friday, seems normal.

Did you manually request a transfer via ticket or did you use the semi/automated option on your account settings? https://www.native-instruments.com/en/my-account/license-transfer/request-for-transfer/

The last option is usually fast, 1-2 days for me, sometimes same day after a bit but with Cyber Season going on delays might be longer than usual.

Steve O

Thank you for replying to my post. They had the information Friday to Tuesday so 3 days. The transfer process was enacted by the person selling so I have had no involvement with the process. Undoubtedly Christmas and the upgrades purchased has led to a significant numbers of smaller sets requiring re-registration. I believe the seller has to forward me a code when he has received it. I will give it all some more time. Once again thank you.

mykejb

The seller gets a transfer code from the NI web site. That's usually pretty quick, or at least it has been whenever I've sold NI software I didn't need. I never needed to go through NI support when I sold something. The seller then sends you the code which you import it to your account and you then get the serial number which I think is pretty much instant.

-- Mike

Jamie Hunter

I did a couple of transfers last week and 2 of them I received an automated response with the transfer ID within 10mins but another 2 had to be authorised by NI and that took a few days. From my experience full products were automated but upgrade/crossgrade products required NI authorization.

Steve O

Thank you all for offering help it is much appreciated. The product I am awaiting is an upgrade and I believe it is awaiting NI authorization or manual sorting as opposed to an automated response. I'll be patient a bit longer.