Unable to Install Daemon, Please Contact Support

phanatik
phanatik Newburgh, NYMember Posts: 9 Sine
edited March 23 in Native Access

Trying to update Native Access on a Mac Air running Catalina.

I get this message during installation, Unable to Install Daemon, Please Contact Support. I uninstalled twice using AppCleaner and the same thing.

Does anybody have any solutions or run into this with theirs?

Thanks in advance.

Comments

  • Kaiwan_NI
    Kaiwan_NI BerlinAdministrator Posts: 672 admin
    edited March 22

    You're the first to report it here @phanatik Since this is a new issue for us and it requires a closer look at your OS etc, can you reach out to our support team directly here? And DM me your ticket number so I can escalate it for you. 🙂

  • Jeremy_NI
    Jeremy_NI BerlinCustomer Care Posts: 706 mod
    edited March 24

    Hey @phanatik This issue seems to affect only users with M1 computers, you mention a Mac Air on Catalina so it's probably an Intel. Since you mention AppCleaner, it might actually be the source of the issue. We'd really recommend not using this kind of programs and even uninstalling them, as they can mess with your system pretty badly. We made a little article on that topic: Notes on Using Registry or Property List Cleaning Utilities

    If you still have issues, please let us know.

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