Issues with Traktor Pro 3 and Windows 10 AMD Ryzen 9 (8 Cores)

Hello everybody,

i own the Traktor Software since years, but had some issues with my laptop and decided to buy a new Laptop. It is a ASUS ROG Zephyrus GA501I with an AMD Ryzen 9 Processor and Windows 10 64 bit. I am using also the S4 MKII for audio interface and to control the software.

The Laptop is brandnew, but unfortunatelly i have issues while using the Traktor Software (using the latest version of Traktor of course).

Suddenly the sound tempo slows down and the sound is distorted. Once this happen i am not able to control the software anymore. only close and restart solves the problem.

I found an youtube video where exactly this issue is shown:

It is really strange because the laptop is brandnew.

I really need some help. Thanks a lot!

Kind Regards

Alexander Masur

Answers

  • Kaiwan_NI
    Kaiwan_NI BerlinAdministrator Posts: 1,119 admin

    Hi @Alexander Masur welcome to the NI online community! Can you try the troubleshooting steps in this article to see if they help solve your issue?

    My Native Instruments Hardware Device is Not Recognized

    I know the title isn't exactly your issue, but it's a great place to start diagnosing the problem.

  • djrodneyday
    djrodneyday Member Posts: 1 Noise

    I have the AMD omen Hp I use a z2 traktor I have no issues. I am thinking about getting the kontrol s8 will let you know if I have any issues.

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