sotware crashes repeatedly

SebastianE

Hi everybody, I bought the S4 MK3 about a year ago, using Pro 3.9 on a MacBook Pro with M1 chip and 16 GB RAM. Within the last 8 months the software froze/crashed about 6 times in the middle of a party set. Same thing happened to a colleague of mine with a similar setting. Does anybody had similar issues? Is NI working on this? Any ideas how to fix this?

Thanx a lot for your help,

Sebastian

Sûlherokhh

Are you running anything else media or browser related at the same time? These can cause trouble related to processing/memory allocation.

SebastianE

No, no open browser, iTunes might be open but not playing.

Sûlherokhh

I usually deactivate anything that could remotely impact performance, like pending updates etc. Also power management set to max performance and OS set to not automatically deactivate hardware (harddisks, usbs). Have you touched any of those settings? Factory settings usually try to minimize energy consumption).

Also user (and software) access to drives and files or file types can be a culprit, as well as corrupted audio files.

SebastianE

I wouldn't even know how to change the Power management on my Mac. This is all fine and good and thanx a lot for your ideas! But my colleague used Traktor much longer than I do (about 10 years) and never had any issues with files or computer management. But now he has the same problems as I do. This is really bad and I'm strongly thinking about changing to different hard- and software.

Sûlherokhh

First you should try the 3.10.1 RC:

https://community.native-instruments.com/discussion/17925/3-10-1-rc-uploaded

Also, i hope you haven't upgraded to Sonoma, which is not yet fully supported by NI.