Traktor 3.10 doesn't startup

Gustavo Freitas

Hello everyone, how are you? I'm using Windows 10 and recently purchased a license for Traktor 3. Before that, I was using Traktor 2 and I updated it through the Native Instruments website.

However, after the installation was completed, the program doesn't open. Nothing happens at all. When I check in the Windows Task Manager, the Traktor.exe process does appear, but it's very brief, less than 1 second, and then it disappears.

What should I do to make it run correctly? I've tried it on another computer with the same operating system, and it worked fine.

LostInFoundation

This sounds a lot like the issue Traktor Pro 2 had with intel Ice Lake, Tiger lake or Alder lake CPUs.

Have a look at this thread:

https://community.native-instruments.com/discussion/12887/traktor-wont-open-at-all-on-new-laptop

Gustavo Freitas

https://community.native-instruments.com/discussion/comment/102100#Comment_102100

Thanks for the response, my friend.

The main solution suggested in this thread was a downgrade.

I did that, and it worked, but I really want to use version 3.10 because of the pattern controller function.

Oh, and my processor is an Intel i5 5200U, it's not in the Ice Lake, Tiger Lake, or Alder Lake CPUs lists.

LostInFoundation

https://community.native-instruments.com/discussion/comment/102109#Comment_102109

Ok. So that’s a new problem arisen.

At least now you have Traktor back to work, until someone from NI will help you 😉.

Did you open a ticket with support?

Gustavo Freitas

No, I thought I was speaking directly to them here.

How should I proceed?

Sorry if I sound like a newbie; it really was my first issue with a Traktor product

LostInFoundation

We are all newbie the first time we encounter something 😉

To open a ticket you can start from this page

https://support.native-instruments.com/hc/en-us/articles/360014498698-How-to-Contact-NI-Support

They’ll make you probably go through many questions of the Self-help wizard, but at the end you should be able to open a ticket (always if the servers don’t have any problem)

Gustavo Freitas

Gracias, bro!

im sending the report to support right now.

Thanks for the helping, take care yourself!

LostInFoundation

https://community.native-instruments.com/discussion/comment/102209#Comment_102209

You’re welcome.

Cuidado con NI 😏