Traktor X1 Mk3 not working

Just got my new X1.
Updated Native Access
Put serial and updated Traktor but the X1 is not being detected.
Tried reinstalling through Native Access but that also didn't help.
Is there any fix for this.
I feel the new Traktor update is broke.
Mac Intel on Latest OS
Best Answer
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My problem turned out to be that the provided USB wire was faulty!!!
Once I changed it everything was smooth!
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Answers
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Is traktor on version 3.10?
Controller lights up and can you select the decks?
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Hey maybe is power issue? Do you have hub with additional power adapter? Try to connect it. Anyway try another usb port.
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Only the middle button lights with the three parallel lines
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I am just facing the same problem. I have Traktor Pro 3.6.1 version and am trying to upload to 3.10 version. Yet in Native Access all software seems update despite my version is 6.1.
Am I interpreting something wrong here? NI should be much more easy as plug and play not like this.
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This makes me worried for when my package arrives... 😣
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Are you running an older OS?
Are you using this version of native access? https://www.native-instruments.com/en/specials/native-access-2/
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My problem turned out to be that the provided USB wire was faulty!!!
Once I changed it everything was smooth!
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Glad to hear it's a quite simpel solution, but it was probably hard to find the issue. 🙂
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Just got the X1 Mk3 and have the problem that only the middle button with three parallel lines light up. I see someone has the same problem, did you have to change all the cables?
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Which cables did you change?
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There is only one USB cable.
Do you have at least Traktor 3.10?
Do you have the driver installed? https://www.native-instruments.com/en/support/downloads/drivers-other-files/
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