Hi everyone,
Around Monday 4:30 pm CEST, all users on Native Access versions 3.5.0 and above were unable to login and access their products. We identified this to be an issue where our tech was unable to handle certain security improvements that were made, so as a result we rolled back those changes around 12:00 am CEST that same day.
In an effort to still bring those security updates out, we’re doing a hotfix as early as we can so we can roll out as many users as possible to the latest version and reduce the amount of people who will be impacted by the security roll out, so 3.5.2 is out now to address it. We highly recommend everyone to update as soon as possible, as we tested it and can confirm it to be resolved for future iterations.
In addition to this, one thing we discovered is that a user needs to be logged in for them to be able to update. This was a huge problem that forced us to roll back these security concerns and prevented us from rolling out hotfixes to remedy the situation. As a result, we’re going to prioritize and address this UX by moving updating Native Access to the first point of access. If you have concerns about this initiative, I’d love to hear feedback so that we can take your concerns into account while working on this.
I want to apologize for the inconvenience caused that day to all those affected. I also want to thank @aidenstunes for the use of his thread as a means for us to communicate what’s going on, and everyone who reached out to us to let us know of this issue.
