Hi,
I've a problem when i would like to start Native Access 2.
I write my id, my password.
My message error IS : "Unable to log"
No response from Native.
Can you help me please,
Thanks,
Yoz.
@Yoz There was an issue that is now fixed, so it should work now. You say "no response from Native" but it seems you did not contact our support, I could not find any recent request from you regarding this issue. If you need to get in touch for that, you can use this typeform: http://bit.ly/NIsupport_install
Would first try that username and password in a web browser and ensure you can login to your account here:
Native Instruments - Software And Hardware For Music Production And Djing (native-instruments.com)
If you can login there and can see your account, your products etc - then you should be able to login to Native Access.
But check this thread too - there appears to be something odd going on:
NATIVE ACCESS down / User requires authentification + unable to log in. — Community (native-instruments.com)
I was able to login to my Native Access about an hour ago with no issues.
VP
