About Native Access 2

Yoz

Hi,

I've a problem when i would like to start Native Access 2.

I write my id, my password.

My message error IS : "Unable to log"

No response from Native.

Can you help me please,

Thanks,

Yoz.

Jeremy_NI

@Yoz There was an issue that is now fixed, so it should work now. You say "no response from Native" but it seems you did not contact our support, I could not find any recent request from you regarding this issue. If you need to get in touch for that, you can use this typeform: http://bit.ly/NIsupport_install

Vocalpoint

Would first try that username and password in a web browser and ensure you can login to your account here:

Native Instruments - Software And Hardware For Music Production And Djing (native-instruments.com)

If you can login there and can see your account, your products etc - then you should be able to login to Native Access.

But check this thread too - there appears to be something odd going on:

NATIVE ACCESS down / User requires authentification + unable to log in. — Community (native-instruments.com)

I was able to login to my Native Access about an hour ago with no issues.

VP

Jeremy_NI

@Yoz There was an issue that is now fixed, so it should work now. You say "no response from Native" but it seems you did not contact our support, I could not find any recent request from you regarding this issue. If you need to get in touch for that, you can use this typeform: http://bit.ly/NIsupport_install