"An error occurred while processing your serial"

Benjamintoddwills
Member Posts: 1 Newcomer
Hello,
I am brand new to native instruments, and just keep running into this error message while attempting to register my hardware serial:
"An error occurred while processing your serial"
It's a new keyboard from Sweetwater, so there really shouldn't be a licensing issue.
Any ideas?
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Answers
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@Benjamintoddwills I see that my colleagues got back to you. Let us know when the issue is solved and how, thanks!
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