"An error occurred while processing your serial"

Benjamintoddwills

Hello,

I am brand new to native instruments, and just keep running into this error message while attempting to register my hardware serial:

"An error occurred while processing your serial"

It's a new keyboard from Sweetwater, so there really shouldn't be a licensing issue.

Any ideas?

Uwe303

Hello,

maybe this helps: Native Access Error Message: "Activation failed...Internal error during activation" – Native Instruments (native-instruments.com)

Jeremy_NI

@Benjamintoddwills I see that my colleagues got back to you. Let us know when the issue is solved and how, thanks!