Missing product in native access

punto73@gmail.com

Good evening,

native access no longer shows me the purchased products, even the older ones and until a few days ago everything worked.

do you know how to help me?

Thank you

BDeeps

This helped

https://community.native-instruments.com/discussion/comment/71245#Comment_71245

LostInFoundation

Check @Jeremy_NI answer in this thread. There are a couple of known issues lately

https://community.native-instruments.com/discussion/15942/help-please-all-of-my-ni-registration-gone

BDeeps

Ive got the same problem.

None of the komplete now products are showing, and a bunch of other products are missing too. and the Subscription icon in Native access is missing too... ;(

BDeeps

after turning legacy products on I can see the missing libraries, but all of them are in DEMO mode.

BDeeps

This helped

https://community.native-instruments.com/discussion/comment/71245#Comment_71245