Installation Path Question

abritabroad
abritabroad Member Posts: 33 Member

Trying to update Guitar Rig 6 Pro in Access and received the "Invldid Path" Error

I am baffled as I cannot seem to correct this. I have attached two screenshots. The second one is my installation paths which seem to work fine for everything else. Cannot reinstall. Any help would be fab!

😕

Best Answers

  • Sunborn
    Sunborn Member Posts: 2,193 Expert
    edited August 2023 Answer ✓

    GR 6 exist in your registry so it is installed (or it was installed, or it is partially installed).

    By using the NI tool that i post in my previous comment, you can remove wrong info or remains from non fully installed products.

    However, before you start cleaning, lets check what we have now:

    I see in your last image a "ContentDir" registy value. This is the path to your GR 6 library, so, either move the GR libraries there, either change that registry path with you current library folder.

    However, that path, does not exist on your NI settings (check second image in your first comment).

    You have 3 different content locations (according to what you wrote and what we see).

    1- The registry path (C:\Program Files\Common Files\NI)

    2- Your new library folder (?:\"Library Content")

    3- The Native Access content folder location (D:\)

    Somehow you have to "match" those settings. The most logical is to keep D:\ as base location, copy your new "Library Content" folder there, and change the GR 6 "ContentDir" value, to the path above.

    Maybe there is a option in GR 6 settings (if you somehow can open GR 6) that let you add additional library paths, but i don't have GR 6 to confirm this, so in that case you can leave registry as is, and just add the new path in the GR 6 options.

  • PoorFellow
    PoorFellow Moderator Posts: 1,713 mod
    edited August 2023 Answer ✓


    As far as I understand it then general path settings are done in Native Access. But if you change path settings after installing an app and the content for it then you would maybe have to reinstall at least the content or have to move stuff from where the old path was to where the new path is. I am not exactly sure how works for all app since I have never re-located N.I. content myself. Also , I am not sure if you have anything other than Guitar Rig installed .

    Anyhow for relocating content then maybe you could use the "Using the Repair / Relocate All Function in Native Access" : https://support.native-instruments.com/hc/en-us/articles/115005720489-Using-the-Repair-Relocate-All-Function-in-Native-Access

    For removing an application then use the N.I. reg tool as suggested by Sunborn : NI Uninstall RegTool_64bit : https://support.native-instruments.com/hc/en-us/article_attachments/115005228309/NI_Uninstall_RegTool_64bit.zip

    Also related to N.I reg tool : Fixing Software Update Installation Issues (Windows) : https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

    And if you really want to be sure that you remove as much as possible then download the 30 days free trial of "Revo Uninstaller Pro" and use the 'Forced uninstall' function and select the Guitar Rig app.. (But prior to using the Revo UP then please manually make a restore point, Revo Pro only ask operating system to make a restore point it doesn't actually control if really made)

  • LostInFoundation
    LostInFoundation Member Posts: 4,046 Expert
    Answer ✓

    If you change the installation path in NA to install new products you don’t have to reinstall nor relocate products installed previously. Only new content will go in the new path, the old one will still be valid.

    Unless you want to have everything in the same place

    About using uninstaller programs… many people do it, it’s not that your computer will blow up…but Native Instruments don’t suggest it

  • abritabroad
    abritabroad Member Posts: 33 Member
    Answer ✓

    Thanks guys

    I will use the NI uninstall tool I always make a restore point lol learnt the hard way there

    mad for revi uninstalled I have the paid version but guitar rig6 never showed up there

    everything else did including guitar rig 5

    So I will tray the two Native instruments tools recommended

    m thanks again to everyone 🙂

  • abritabroad
    abritabroad Member Posts: 33 Member
    Answer ✓

    Well this fixed it.....

    Installed this N.I reg tool : Fixing Software Update Installation Issues (Windows) : https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

    Followed the instructions and uninstalled the GR6 Restarted my pc, Opened Access and installed GR6

    Awesome Thanks all!!

Answers

  • LostInFoundation
    LostInFoundation Member Posts: 4,046 Expert

    Are you sure you still have enough space on disk c for both the installation file plus the installed program?

  • PoorFellow
    PoorFellow Moderator Posts: 1,713 mod

    As far as I can see then it says Installation Failed and to check location settings not "Invalid path"..

    As suggested by LostInFoundation then it could be that there is not enough drive space on either system drive for temp files of on target drive for content. But the error can also be due to a lack of access privileges, so please also make sure that you sufficient access privileges also !

  • abritabroad
    abritabroad Member Posts: 33 Member

    Enough room on my drives and I have all privileges.

    This is the only Library I have an issue with. Not a huge deal as I only use Guitar Rig occasionally..

    I really do appreciate the replies however. 😀

  • PoorFellow
    PoorFellow Moderator Posts: 1,713 mod
    edited August 2023

    Hmm , that is puzzling. N.I. have had more problems with people using an old version of Native Access and basically then the old Native Access versions are quickly becoming obsolete as to functionality.. And maybe this is all me "grasping at straws" here but it sort of appear as all there is left doing...

    But are you using newest version of Native Access or an older ? Prior to some days ago newest were V.3.4.0 (now V. 3.5.0) , if not I would try to upgrade the Native Access version , remove the "Guitar Rig 6 Pro" and try to re-install it all together... Please however do notice that N.I. in the past have had some problems taming the Native Access update and updating the app have had the potential effect of having to correct problems with that , but both N.A. just got updated and there is no need to make problems beforehand I just felt that I had to notify you.

    Else, and this may appear as a peculiar suggestion to non programmers , but also , for trouble-shooting purposes then you could try changing the 'Content' location to a sub-directory rather than a root directory. (try using e.g. D:\Myfiles\ rather than D:\ ) Maybe it won't make a difference but it at least ought to be checked out since it sticks out.

    If none of the above do not solve your problem either then please contact support have have them sort you out. Just inform them of any trouble shooting steps performed and your PC specs including the Windows version used !

    Good luck solving the problem :

    Support link : https://support.native-instruments.com/hc/en-us/categories/360000053677-Download-Installation

    Native Access link :  https://www.native-instruments.com/en/specials/native-access-2/  (link say 2 but is for newest)   OR https://www.native-instruments.com/en/support/downloads/

  • Sunborn
    Sunborn Member Posts: 2,193 Expert
    edited August 2023
    • Close Native Access.
    • Go to your Registry at: HKEY_LOCAL_MACHINE\SOFTWARE\Native Instruments
    • Inside that key, find the "Guitar Rig 6" folder.
    • Inside, there should be a value named "InstallDir" with a path, like this:


    (Sorry i don't have Rig, this is from Maschine, but the same rule applies to all.)

    • Double-click the entry and insert the correct path.
    • Restart your computer and open Native Access.

    It should be ok now, however, in the rare case that is still unfixed, you should do a complete uninstall of Guitar Rig. And to be very sure that everything is cleaned up, after uninstalling, please download and run the NI Uninstall RegTool_64bit.zip, provided here, and delete all Guitar Rig entries:

    https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

  • abritabroad
    abritabroad Member Posts: 33 Member

    Wow. You guys are very kind with your help

    i will be home on the weekend and I will carefully go through all the recommendations and report back

    again thanks so much 👍

  • abritabroad
    abritabroad Member Posts: 33 Member

    I moved my library into its own file "Library Content" which really made more sense. Thanks for that suggestion!

    So I got into my registry and did not see the "InstallDir" I attached a screenshot.

    This is an interesting learning curve for me btw. Any suggestions would be great.

    Stupid question but I am not sure how to uninstall GR6 if I have too as it it not completely installed if that makes sense.🤔

    thankyou guys so much!!


  • Sunborn
    Sunborn Member Posts: 2,193 Expert
    edited August 2023 Answer ✓

    GR 6 exist in your registry so it is installed (or it was installed, or it is partially installed).

    By using the NI tool that i post in my previous comment, you can remove wrong info or remains from non fully installed products.

    However, before you start cleaning, lets check what we have now:

    I see in your last image a "ContentDir" registy value. This is the path to your GR 6 library, so, either move the GR libraries there, either change that registry path with you current library folder.

    However, that path, does not exist on your NI settings (check second image in your first comment).

    You have 3 different content locations (according to what you wrote and what we see).

    1- The registry path (C:\Program Files\Common Files\NI)

    2- Your new library folder (?:\"Library Content")

    3- The Native Access content folder location (D:\)

    Somehow you have to "match" those settings. The most logical is to keep D:\ as base location, copy your new "Library Content" folder there, and change the GR 6 "ContentDir" value, to the path above.

    Maybe there is a option in GR 6 settings (if you somehow can open GR 6) that let you add additional library paths, but i don't have GR 6 to confirm this, so in that case you can leave registry as is, and just add the new path in the GR 6 options.

  • PoorFellow
    PoorFellow Moderator Posts: 1,713 mod
    edited August 2023 Answer ✓


    As far as I understand it then general path settings are done in Native Access. But if you change path settings after installing an app and the content for it then you would maybe have to reinstall at least the content or have to move stuff from where the old path was to where the new path is. I am not exactly sure how works for all app since I have never re-located N.I. content myself. Also , I am not sure if you have anything other than Guitar Rig installed .

    Anyhow for relocating content then maybe you could use the "Using the Repair / Relocate All Function in Native Access" : https://support.native-instruments.com/hc/en-us/articles/115005720489-Using-the-Repair-Relocate-All-Function-in-Native-Access

    For removing an application then use the N.I. reg tool as suggested by Sunborn : NI Uninstall RegTool_64bit : https://support.native-instruments.com/hc/en-us/article_attachments/115005228309/NI_Uninstall_RegTool_64bit.zip

    Also related to N.I reg tool : Fixing Software Update Installation Issues (Windows) : https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

    And if you really want to be sure that you remove as much as possible then download the 30 days free trial of "Revo Uninstaller Pro" and use the 'Forced uninstall' function and select the Guitar Rig app.. (But prior to using the Revo UP then please manually make a restore point, Revo Pro only ask operating system to make a restore point it doesn't actually control if really made)

  • LostInFoundation
    LostInFoundation Member Posts: 4,046 Expert
    Answer ✓

    If you change the installation path in NA to install new products you don’t have to reinstall nor relocate products installed previously. Only new content will go in the new path, the old one will still be valid.

    Unless you want to have everything in the same place

    About using uninstaller programs… many people do it, it’s not that your computer will blow up…but Native Instruments don’t suggest it

  • abritabroad
    abritabroad Member Posts: 33 Member
    Answer ✓

    Thanks guys

    I will use the NI uninstall tool I always make a restore point lol learnt the hard way there

    mad for revi uninstalled I have the paid version but guitar rig6 never showed up there

    everything else did including guitar rig 5

    So I will tray the two Native instruments tools recommended

    m thanks again to everyone 🙂

  • abritabroad
    abritabroad Member Posts: 33 Member
    Answer ✓

    Well this fixed it.....

    Installed this N.I reg tool : Fixing Software Update Installation Issues (Windows) : https://support.native-instruments.com/hc/en-us/articles/115003509269-Fixing-Software-Update-Installation-Issues-Windows-

    Followed the instructions and uninstalled the GR6 Restarted my pc, Opened Access and installed GR6

    Awesome Thanks all!!

  • LostInFoundation
    LostInFoundation Member Posts: 4,046 Expert

    Thank you for updating with what solved the issue. It’s useful for future readers in your same situation

  • abritabroad
    abritabroad Member Posts: 33 Member

    No problem 😉

    nothing to do with this issue but a phrase I stole from a 13Century composer, who’s name escapes me🤔

    ” Nothing is difficult for those that delight in it “

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