Not Receiving Guitar Rig 6.4 update in Native Access

SonoftheBlues

Hi

I read that Guitar Rig 6.4 is out but I can't get this update to show up in Native Access. So I'm still working with version 6.3. Kontakt did get an update yesterday so I suspect NA is working fine. What can I do to get the 6.4 update?

PoorFellow

https://community.native-instruments.com/discussion/comment/87097#Comment_87097

As Gandi advice then you need to update your version of Native Access. N.I. have taken Native Access far since version 2. Version number is now 3.5.0. I can not guarantee that there will not still be problems with upgrading the N.A. app since N.I. have had a lot of problems especially cleaning up after old installations of N.A. and the NTKDaemon. However , the Native Access version 1 is to be considered as obsolete by now , so you need to upgrade for functionality. Hence you might as well take the bull by the horns now !

Please upgrade Native Access now ! : Native Access (don't get fooled by version number in link it is the link to newest version !) :    https://www.native-instruments.com/en/specials/native-access-2/  

In case of any problem upgrading then either consult help articles , seek help here or in forum over at the N.A. department or contact support !

Kaiwan_NI

Hi @SonoftheBlues if you get the "Dependency installation process is taking longer than normal" error message, please try troubleshooting steps on this page here.

Gandi

First try an update on Native Access

SonoftheBlues

Native Access 2 never wanted to install on my computer. I get the message "Dependency Installation process is taking longer than normal...". And then just never ends. So I am forced to work with Native Access 1.14.1. I've tried again just to be sure but I can't manage to install NA2. I bought PlayBox and other software just last week and it all works fine through 4.14.1. I also installed the update for Kontakt 7 player via the old NA.

PoorFellow

https://community.native-instruments.com/discussion/comment/87097#Comment_87097

As Gandi advice then you need to update your version of Native Access. N.I. have taken Native Access far since version 2. Version number is now 3.5.0. I can not guarantee that there will not still be problems with upgrading the N.A. app since N.I. have had a lot of problems especially cleaning up after old installations of N.A. and the NTKDaemon. However , the Native Access version 1 is to be considered as obsolete by now , so you need to upgrade for functionality. Hence you might as well take the bull by the horns now !

Please upgrade Native Access now ! : Native Access (don't get fooled by version number in link it is the link to newest version !) :    https://www.native-instruments.com/en/specials/native-access-2/  

In case of any problem upgrading then either consult help articles , seek help here or in forum over at the N.A. department or contact support !

Kaiwan_NI

Hi @SonoftheBlues if you get the "Dependency installation process is taking longer than normal" error message, please try troubleshooting steps on this page here.

SonoftheBlues

Okay, I'll try installing Native Access again tomorrow and report back.

Thanks for the help, much appreciated. 🙏

SonoftheBlues

Well, I've tried everything. Even updated to Windows 11. Not possible to install Native Access.

I've created a support ticket. Let's hope they can help me out.

SonoftheBlues

Okay, this has been solved with the help from the NI helpdesk.

The 'Controlled Folder Access Block' option of Windows was deactivated.

I activated it, uninstalled NA2 & NTKDaemon and rebooted my laptop.

Then I launched the NA2 installer and it worked.