Can't service my controllers, there are no parts

yourlaz

Hello, long time user here.

5 months ago, I took my S2Mk3, X1Mk2 and Z1 to be serviced, as they needed some new faders and some new buttons after years of frequent use.

The service shops (I've asked all around Athens) can't find any parts, the (as the say) former Greek distributor can't find any parts, and I'm still waiting.

I thought about buying new NI gear, because I work 5 days a week, but after the parts shortage, I bought another brand, so in case of a problem I could service it asap.

I'm REALLY frustrated because I've bought almost every Traktor piece of equipment the last 15 years, and now I probably have to spend thousands to change ecosystem.

I'm writing this as the last action before I throw my unserviceable controllers in the bin.

myalteredsoul

The linear and rotary potentiometers used in Native Instruments devices are standard components and can be sourced from any components retailer. I would advise taking your devices to a small electronics repair shop.

Sûlherokhh

https://community.native-instruments.com/discussion/15191/cant-service-my-controllers-there-are-no-parts

You could sell them for their parts. Maybe your distributor will take them.

tmpc

Buy used replacements on eBay or Reverb. It should be much cheaper than buying all new equipment, and no learning curve.

Patch

https://community.native-instruments.com/discussion/comment/84637#Comment_84637

That was cold.

Sûlherokhh

https://community.native-instruments.com/discussion/comment/84679#Comment_84679

@Patch

Well, it wasn't meant to be. Of course there was no reference to feelings of disappointment in there. I was attempting to point out the possibility that this doesn't have to be a desaster, even though N.I. could clearly provide more technical support regarding spare parts of any type for their hardware, which is a serious mistake i think. Or maybe i have become too cynical when it comes to dealing with the lack of unfiltered communication channels that economic entities display.

directly @yourlaz

If so, then let me also support the idea to check for spare parts through inofficial shops. I am sure there are a lot of people on this forum that can give you advice that have been in your spot before and found a way.

yourlaz

https://community.native-instruments.com/discussion/comment/84685#Comment_84685

That's why I wrote here, in case anybody could help me.

In Athens there are no replacement faders whatsoever

myalteredsoul

The linear and rotary potentiometers used in Native Instruments devices are standard components and can be sourced from any components retailer. I would advise taking your devices to a small electronics repair shop.