List/page with current versions of all products.

frankie-b

Is there an NI page that shows the current versions of ALL products, so I can make sure Native Assess is correct with my updates?

I ask because a few months ago, Native Access said I had a Kontakt 7 update and at that time, it showed I had version 7.3.1 installed. But it was still prompting me to update but the update kept failing.

I did not know what the current version was at the time, so NI support emailed me a link to download a zip file and it installed correctly and the update prompts disappeared, but then I noticed it was still version 7.3.1.

A few days ago, we had several more updates. Two of the programs installed okay, but Kontakt 6.8.0 and Guitar Rig 6 Pro 6.4.0 failed.

I contacted NI support but even if they provide me with a direct download, they don't provide an explanation of why this issue is occurring.

I read too many bad experiences with the NI Uninstall RegTool_64bit.zip but I prefer finding the cause rather than using a "repair tool".

Any thoughts will be greatly appreciated.

On a sidenote, can I delete the 143 hidden NI folders in my ProgramData folder? It's 2.21GB in size and all of the files seem to be NI install Setup files.

Cheers!

Frank

frankie-b

In trying to isolate why some updates work while others do not, removing the hidden files didn't create any issues although it didn't resolve the problem either so I left them in place.

Fortunately, the NI Uninstall RegTool_64bit.zip tool resolved the problem. Perhaps a link to this tool should be in the Native Access window fo0r quick access.

Paule

If you use NA2 there are different tabs on top: Installed, Available, Not Installed and so on.

Sunborn

https://community.native-instruments.com/discussion/14780/list-page-with-current-versions-of-all-products

"can I delete the 143 hidden NI folders in my ProgramData folder? It's 2.21GB in size and all of the files seem to be NI install Setup files."

It is up to you! If you are prepared for problems such as "Program can not be uninstalled", "Update Failed" (Native Access) and you know how to deal with them through the Registry etc. yes you can delete them.

If you have no idea about what I'm saying, then leave them there! You will have big problems in the future if you want to Update or Uninstall any of these programs.

frankie-b

In trying to isolate why some updates work while others do not, removing the hidden files didn't create any issues although it didn't resolve the problem either so I left them in place.

Fortunately, the NI Uninstall RegTool_64bit.zip tool resolved the problem. Perhaps a link to this tool should be in the Native Access window fo0r quick access.